The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Claims Assistant - Liability

Sedgwick is now seeking a proactive, driven and experienced Claims Assistant to join our team. In this exciting career opportunity you will be responsible for ensuring all administrative duties on a claim are performed and managed efficiently. You will also work with your direct line manager and peers to ensure the best possible customer and client experience is provided

What are my accountabilities?

• Making first contact with Policyholders/Brokers upon receipt of new instructions and booking of adjuster appointments when required

• Collaborate with loss adjusting colleagues to deliver the most effective claims settlement solution to ensure claim life is reduced to the fullest extent it can be

• Maintain proactive communication with the customer, client and colleagues about the progress of their claim

• Manage incoming correspondence and indexing to correct claims

• Assisting Loss Adjusting colleagues, including drafting and distributing reports and appointing internal and external contractors

• Ensure effective adoption and utilization of our electronic claims management, including ensuring all are complete and up to date

• Proactively monitor WIP and generate invoices, coordinate approval and issue to clients as soon as possible

• Assist with supporting the broader Claims Support team

About you :

• A minimum of 12 months professional work experience (ideally within insurance)

• Demonstrated customer service experience

• Able to demonstrate experience of the adjusting and handling claims process from instruction to conclusion

• Intermediate Microsoft Office skills and general IT literacy

• Confident and detailed with data entry requirements

• Motivated, self-sufficient and able to work under minimal supervision

• Committed to gaining the relevant knowledge and skill for the professional and technical requirements of the job.

Caring Counts

It's at the heart of everything we do, and we show we care by living our five core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth.

Sedgwick is an equal opportunity employer and have been named an Inclusive Employer by the Diversity Council of Australia 2023-2024.

We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations, we encourage you to let us know at the time of your application.

Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV!

Why Sedgwick?

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for!

Some of the Benefits of working with us are:

• Hybrid working arrangement. #LI-Hybrid

• Professional Development through Sedgwick Australia University

• +0.5 % on top of Superannuation Guarantee

• Domestic and International Career Pathways

Sedgwick is an Equal Opportunity Employer.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)