Clinical Services Manager I/II - Cordilleras Health and Healing Center (Open & Promo)

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Clinical Services Manager I/II - Cordilleras Health and Healing Center (Open & Promo)

Salary

$127,400.00 - $184,329.60 Annually

Location

County of San Mateo, CA

Job Type

Full-Time

Job Number

D055V

Department

Behavioral Health and Recovery Services

Opening Date

07/10/2024

• Description

• Benefits

• Questions

Description

Note: This recruitment schedule was amended on July 24, 2024 to extend the Final Filing Date. This recruitment has been changed to "Continuous."

The Behavioral Health and Recovery Services (BHRS) Division of San Mateo County Health is seeking a Clinical Services Manager I/II - Cordilleras Health and Healing Center.

The Clinical Services Manager I/II - Cordilleras Health and Healing Center will be the main point of contact for the campus, monitor contracts for all four MHRC providers on the Cordilleras Health and Healing Center campus and the Canyon Vista Co-Housing provider. This Clinical Services Manager (CSM) will oversee contract deliverables/performance metrics, complete contract renewals, and approve service invoices. The CSM will be responsible for facilitating bi-weekly meetings with service providers, Department of Public Works, and Behavioral Health and Recovery Services

This Clinical Services Manager I/II office will be located on the new Cordilleras Health and Healing Center campus and is expected to be onsite 4 days a week. This CSM will act as the BHRS liaison for facilities/grounds issues, referring or resolving problems directly on the campus, and participate in weekly project redesign meetings. They collaborate with PDU on construction timelines, coordinate campus meetings, conduct regular check-ins with contractors, and manage emergency preparedness plans. This Clinical Services Manager I/II will also receive daily security updates, develop plans to address illegal substances, monitor service animals, oversee smoking areas, address parking issues, facilitate client move-ins, and participate in complex case conferences.

Construction of the Cordilleras Health and Healing Center is expected to be completed in 2026. This Clinical Services Manager I/II will be reassigned to other units within Behavioral Health and Recovery Services after two years.

The ideal candidate will possess:

• Extensive experience managing behavioral health programs that serve adults from diverse background, that have mental illness, substance use and/or co morbid medical issues.

• Strong project management skills

• Have at least three years of increasingly responsible experience in behavioral health or related health services program, including at least two years of significant responsibility for one or more of the following: program and budget development, funding, coordination of community resources or program evaluation and contracts management.

• Strong written and verbal skills

• Dynamic collaboration skills

About Cordilleras Mental Health Center

The Cordilleras Health and Healing Center project is to replace a sixty-two year old three-story San Mateo County-owned 117-bed psychiatric facility, with smaller residential structure and a campus center that meet modern standards of care for seriously mentally ill consumers. The project is located on unincorporated County land at 200 Edmonds Road near Redwood City, CA.

The new facilities will be built on the same parcel as the existing facility. The new facilities will consist of 4 MHRC’s each 16 beds operated by a different provider (Telecare, Stars, Caminar and Crestwood). Located in the Canyon Vista Center there will be 57 co housing units, with onsite support services provided by Telecare. The project will include demolition, site preparation, utilities, site work, infrastructure, parking, and landscaping to provide for a complete and functional facility.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Examples Of Duties

Duties may include, but are not limited to, the following:

• Plan, direct, monitor and evaluate the effectiveness of behavioral services and programs, including needs assessment, program design and planning, implementation and evaluation.

• Direct, coordinate, and participate in the development and implementation of program goals, objectives, policies, procedures and priorities that balance both mandated services and community behavioral health care needs.

• Ensure that all appropriate policies and guidelines are followed, and that programs are funded with adequate resources to maintain mandated and expected levels of service.

• Maintain an effective working relationship with a variety of public and private organizations, including other County departments and agencies, advocacy groups, and client organizations; consult with other managers on relevant program issues; develop alternative strategies for dealing with community behavioral health needs and assist in the implementation of solutions as necessary.

• Facilitate Cordilleras Health and Healing Center Campus meetings

• Participate in weekly Cordilleras Health and Healing Center Redesign meeting and provide campus/construction updates

• Conduct or participate in negotiating contracts with outside vendors, consultants or organizations; monitor and evaluate fiscal and legal liability of same.

• Prepare, administer and monitor the program budget to ensure the accomplishment of program and service objectives within budget restrictions.

• Provide highly complex staff assistance to senior level management, related commissions and advisory boards on program issues.

• Select, supervise, train and evaluate clinical, professional, technical and clerical subordinates.

• Facilitate continuous quality improvement processes to enhance processes and workflow to improve client outcomes

Qualifications

Licensure/Certification :

• Requires possession of a clinical license in psychology, social work, nursing, marriage and family therapy or the equivalent.

  Education and Experience:

• Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

  Clinical Services Manager I – Mental Health: Two years of experience in a mental health or related health services program that included responsibility for program planning, client services, program evaluation, budget administration, or community resource coordination, of which at least one year included responsible supervisory experience.

  Clinical Services Manager II – Mental Health: Three years of increasingly responsible experience in a mental health or related health services program, including at least two years of significant responsibility for one or more of the following: program and budget development, funding, utilization, coordination of community resources or program evaluation.

  Knowledge of:

• Principles and practices of public administration, and program management, including planning, implementation, evaluation and reporting.

• Principles and methods of community mental health services, including current trends in education, research, treatment, prevention and related issues.

• Laws, codes and regulations governing community mental health care and knowledge of County, state and federal legislative developments applicable to contemporary mental health issues.

• Organizational, personnel and fiscal management within a multi-faceted, community-based program setting.

• Community resources and public/private services and funding sources.

  Skill/Ability to:

• Identify and analyze complex community mental health issues and problems.

• Plan, organize, and coordinate programs and services on a comprehensive, county-wide level to meet community needs.

• Integrate a variety of activities and services to achieve program goals, objectives, and priorities.

• Apply principles and techniques of community organization.

• Speak effectively to diverse audiences, including clinical, professional, civic and citizen groups.

• Maintain cooperative working relationships with other program managers and staff, other agencies and the community; enlist and mobilize community support for programs.

• Prepare complex and detailed written reports, program policies, procedures and contracts.

• Train staff and coordinate activities of contractors, volunteer groups and staff.

Application/Examination

Open & Promotional. Anyone may apply . Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click on the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT SCHEDULE

This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the County of San Mateo Human Resources Department.

Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

Apply Online at: https://jobs.smcgov.org

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.

HR Analyst: Debbie Kong (07102024) (Clinical Services Manager - Mental Health I/II - D054/D055)

Please visit https://www.smcgov.org/media/121036/download?inline= for a complete listing of all benefits for this classification.

Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.

As an additional benefit, the County offers extensive training, wellness and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.

County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.

01

IMPORTANT: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position. This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process. Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses.

• I have read and understand this important information. Proceed to supplemental questions.

  02

  This position requires possession of a current clinical license in psychology, social work or marriage and family therapy. Provide a) license type; b) license number; and c) expiration date. (NOTE: If you do not meet this license requirement you will be disqualified from this recruitment.)

  03

  Describe your experience administering behavioral health programs, including managing staff who provide care coordination for adults with serious mental illness and substance use issues. Include a) the type of programs you managed; b) the number of line staff and supervisors you supervised; c) the scope of your responsibilities; d) the level of budget oversight you performed; and e) types of contracts developed and/or monitored. Please be specific. .

  04

  Describe your leadership experience working with community groups/contract partners on a significant program change or initiative. Provide a specific example including a) the type of group/contract partner; b) your leadership role; c) the goals; d) the methods and techniques you used to foster collaboration/agreement; e) the process for integrating the work into the existing system; and f) the outcome of the effort. Please be specific.

  05

  Describe your work to ensure behavioral health programs and services are culturally responsive within San Mateo Health. Please include strategies you have utilized to ensure equity.

  06

  Describe your project management experience and include a challenge you encountered overseeing a project. Please be specific about the a) types of projects you managed; b) the scope of your duties; c) the challenge you encountered and; d) the steps you took to resolve the challenge; e) and the outcome. Please be specific.

  Required Question

Agency

County of San Mateo

Address

County of San Mateo Human Resources Department 500 County Center, 4th Floor Redwood City, California, 94063-1663

Phone

(650) 363-4343

Website

https://jobs.smcgov.org

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