Job Information
Lithia & Driveway Collector I in United States
Dealership:L0238 Driveway Finance Corporation
Driveway Finance Corporation
The DFC Collector I responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due.
Location: on site
Comp: $21.00hr ($22.00 Bilingual)
Schedule: Monday - Friday; 10am-7pm
Start Date: August 21, 2024
Responsibilities
Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income
Process, follow up, and resolve inbound collection and customer service telephone inquiries
Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations
Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes
Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered
Meet or exceed established call volume and account action requirements
Other duties as assigned
Skills and Qualifications
Basic knowledge of installment loans, consumer collections, and collections regulations & laws
Previous collections experience preferred
Ability to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shift
Strong attention to detail
Sense of urgency
Excellent communication
PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.
Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!