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CAE USA INC Contributor Business Analyst in United States

Role and Responsibilities

CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Our flight services business delivers software solutions to more than 150 airline customers.

Here are few reasons why folks love working at CAE!

  • Meaningful work that drives professional development

  • Ability to enter and grow within the technology industry

  • Work in a collaborative environment

  • Be part of a high-performance team

Our Crew Manager Business Analysts are members of a techno-functional team specialized in upgrading and migrating CREW products and other airline operations management solutions / modules as part of the CREW Manager suite for various airlines across the world.


  • Will be involved in migrating existing crew customers from one AWS environment to other by managing customer communication, supporting customer validation, and troubleshooting incidents reported during migration

  • Will be involved in Crew manager software version upgrades liaising internally and with customer

  • Will develop a thorough understanding of the application’s user interface, both from functional business and technical process standpoint, to support customer queries

  • Will play a role of Subject Matter Expert (TSME) and assist team in deployment proceduresWorks collaboratively in a team environment with project managers, account managers, implementation, and development resources to meet customer expectations

  • Excellent written and verbal communications skills, to serve as lead conduit between developers, DevOps, DBAs with external and internal customers

  • Demonstrates effective teamwork skills.

  • Operates under general direction with minimal oversight

  • Ensures that approved methods, processes, and tools are consistently used.

  • Ensuring solutions meet business needs and requirements.

  • Monitoring deliverables and ensuring timely completion of projects.

Job RequirementsPreferred Experience / Skills:

  • 3+ years related experience as a business analyst with working experience in CREW or Airline Operations Management or similar experience (preferred)

  • Bachelor's degree or equivalent technical experience strongly desired.

  • Proven Analytical skills.

  • Good understanding of database concepts and working knowledge of SQL & basic understanding of Linux and Windows platform

  • Experience installing, configuring, and troubleshooting Java applications

  • Basic knowledge of Unix commands

  • Must be organized and be able to multi-task and work in all areas as needed

  • Prior experience/knowledge on Cloud platform is an advantage

  • Proficient English written and oral communication skills.

  • Identify problems and be able to determine when appropriate escalation is required

  • Experience with cloud technologies (AWS/Azure/GCP)

  • Ability to identify problems, root causes and apply solutions proactively

Preferred Technical Skills

  • DBMS: Oracle, SQL

  • Operating Systems: UNIX, Linux and Windows

  • Microsoft Tools: Microsoft Word, Excel, PowerPoint, SQL Developer

  • Programming languages and other tools (desired, not required)

CAE offers:

  • A dynamic and innovative environment in which to grow.

  • international travel.

  • collaboration with multidisciplinary and multicultural teams

  • flex time and occasional telework

  • Break spaces

  • A stimulating career path and internal mobility

  • Attractive employee benefits.


Position Type


CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries. CAE represents 75 years of industry firsts—the highest-fidelity flight and mission simulators, surgical manikins, and personalized training programs powered by artificial intelligence. We’re investing our time and resources into building the next generation of cutting-edge, digitally immersive training and critical operations solutions while keeping positive environmental, social and governance (ESG) impact at the core of our mission. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.