CSR, Customer Service - Future Vacancies

Date Posted: Aug 14, 2024

Location: MULTIPLE, SK, CA

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Location – 100% Remote or on site at the following locations: Regina, Saskatoon, Prince Albert, North Battleford, Swift Current, Weyburn and Yorkton

Positions available: Temporary Part-Time

Starting salary: $31.55/hour

POSITION OVERVIEW:

Our Customer Care Centre is recruiting for part-time vacancies for Customer Service Representatives. Should you enjoy working from home or enjoying a better work/life balance there may be an opportunity to work remotely.

SaskPower is currently searching for Customer Service Representatives to be the primary contact for SaskPower in our Customer Care Centre. Our ideal candidates have the ability to respond to customer inquiries, concerns, and complaints in a timely, efficient, and courteous manner.

You must be comfortable working in a position where there are call centre metrics which include target oriented goals.

SaskPower does not guarantee a set number of hours per week. Hours are scheduled based on business needs and average about 20-35 hours per week. Hours will be scheduled Mon-Fri anywhere between 8:00am - 6:17pm.

TRAINING:

SaskPower offers an extensive training program for these positions. Applicants are expected to attend the full time 8 week training program from 8:00-4:47 Monday–Friday for the entire training period. Training is fully

paid.

KEY ACCOUNTABILITIES:

• Provide front line service and information to customers and the public concerning corporate services, rates, regulations and policies for both telephone and in-person inquiries

• Receive, investigate and respond to customer inquiries, complaints and outage notifications and direct to the appropriate resource when necessary

• Receive payments, issue refunds, prepare invoices and initiate contact for the production and collection of payments

• Provide excellent customer services to internal and external customers, while following corporate quality guidelines

• Determine customer needs by utilizing precise questioning techniques

• Maintain a working knowledge of departmental systems, processes, policies and procedures and identify and recommend areas of improvement

• Receive, distribute and prepare incoming and outgoing communications both internal and external to the corporation

• Maintain files and records associated with the department

• Assist with the development of training for the department

• Perform general accounting and financial functions as required

• Participate in continuous educational and professional development as required

• Other related and assigned duties

KNOWLEDGE/SKILLS/ABILITIES:

• Bachelor’s Degree, Diploma, Certificate or Program in Business Administration or Accounting, or equivalent AND/OR;

• Two (2) years of administrative and/or customer service experience utilizing standard corporate software applications (Microsoft Office Suite), or equivalent

• Ability to cooperate and deal tactfully with other staff and the public

• Aptitude for accuracy and detail

• Ability to implement and make sound decisions

• Ability to use standard corporate software applications (Microsoft, SAP, etc.)

• Ability to provide extraordinary customer service for all internal and external customers

• Ability to work independently or as part of a team

SELECTION PROCESS:

Please check your email frequently as this will be a primary method of contact.

HIRING TIMELINES:

This is a continuous posting. Candidates will be contacted as vacancies open within our Customer Care & Billing Team.

This positions falls with in the scope of the Unifor Local 649.

Please apply by 12/31/2024.