About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

Customer Service Advisor (Remote)

Starting Pay Rate is $17.31/Hour

Full time schedules between the hours of 7am – 12am CST.

Plenty of growth opportunities within the team!

Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!

Paid time off. Shift will be assigned after training which may include at least one weekend day.

Fully work from home!

About the Customer Service Role – Remote

As Customer Service Advisor, the customer service you will be providing is via phone and will help customers with a variety of questions. Some common questions that you could receive from your customers are:

• My delivery is late. Can you help?

• My delivery arrived damaged. What can I do?

• When will I see a charge for my purchase?

You will be working independently from home in your secured workspace and will be expected to collaborate with management and co-workers in a remote setting.

To be successful in this role, you should have the ability to ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and perform other duties as assigned.

Conduent has an exciting opportunity waiting for you if you:

• Are a problem solver who can patiently listen to, understand, and address complex customer issues.

• Have strong people skills to build a genuine connection with a customer

• Can navigate multiple applications and research solutions with ease

• Love helping people and guiding them to the best product for their needs.

• Are excited by innovative technology

• Want to work with one of the world’s most recognized brands

• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers via phone.

• Can commit to 100% attendance for three weeks of paid training

Shifts for this position typically fall within the hour bands below:

Monday – Sunday 7am - 12am midnight CST

To meet our requirements, you should:

• Be at least 18 years or older

• Have a High School Diploma, or equivalent

• Be able to successfully pass a criminal background check

• Have at least six months of customer service experience, preferably in a sales role

• Have high speed internet access meeting the following speeds: download = ≥10, upload ≥3, Ping ms <175 (no Wi-Fi or satellite internet, you must have ethernet connections)

• Preferably, have previous Contact Center and/or work from home experience

• Have strong computer knowledge, including ability to accurately type at least 30 wpm;

• Have a workspace that can only be accessed by you during your work hours

• Be able to work independently with discipline and motivation to succeed in a virtual environment

• Have excellent English written and verbal communication skills 


• Be courteous and friendly with high degree of professionalism 


• Thrive in a fast-paced work environment

• Be flexible in working hours

• Live in one of the following states AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

In return we offer:

• $17.31 per hour plus incentive and bonus programs

• Health Benefits for you and your family, including medical, dental, vision

• Ability to develop your skills and grow your career

• Paid Time Off

• An opportunity to work for a company that is passionate about helping people.

We are currently NOT hiring in the following geographies:

States: AK, CA, HI, MA, IL, MT, NY

Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City Metro, OR - Portland, MD - Montgomery County, Seattle, WA

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment.

Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $17.31 per hour.

Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.