Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Eligibility Coordinator – State of Montana (Remote)

Overview

This is a remote call center position and requires private space and adequate Wifi connectivity during all active work hours. An Eligibility Coordinator (Medicaid) serves in a supportive capacity to the Supervisor and provides quality customer service to Montana’s citizens regarding the eligibility application process. The purpose of this position is to answer calls from clients and provide basic information about their cases as well as information about services available to the client.

Duties and Deliverables

• Complying with the requirements of State policies, including those concerning human resource components of security protocols of agency information security and confidentiality policies for state business purposes.

• Working with clients over the phone to assist with eligibility questions.

• Assisting clients with public assistance reporting, eligibility, and compliance requirements.

• Coordinating approved client services.

• Coding, computing, verifying, posting, reconciling, and/or updating standard documents.

• Updating case records and completing documentation requirements.

• Informing supervisor of emergency trends in service needs.

• Providing clients with information about how to apply for benefits.

• Confirming receipt of documents from clients.

• Replacing various cards clients use to access benefits.

• Providing information about resources to clients.

• Other duties as assigned.

Knowledge, Skills, and Certifications

To qualify for this position, the candidate must have training, education, or experience in office and administrative support work that demonstrates:

• Competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and

• The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

Minimum Qualifications

• High school diploma, or equivalent required. Must be 18 years of age or older. Some college training preferred.

• Must be a US Citizen

• Ability to speak, read, and write English clearly and concisely. Fluency in a second or multiple languages would be a plus.

• Mountain Standard Time Location is preferred (Montana, Colorado, New Mexico, Utah, Wyoming)

• Employment is contingent on completion of a background check.

• Own telephone, computer, wireless internet (WiFi) and electronic equipment.

• Must have access to a working PC with Windows 10, Antivirus Protection: Windows Defender and Windows Firewall; or Mac with Apple OS X 10.13, Antivirus Protection: Sophos; and personal mobile device to use for this job.

• A headset is preferred.

Location: Remote

The work will be performed remotely between the hours of 7am-6pm Mountain Standard Time./9a-8pm EST, M-F

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an e-Verify participant.

Job Details

Pay Type Hourly

Education Level Equivalent Experience

Travel Required No

Telecommute Percentage 100

Hiring Min Rate 20 USD

Hiring Max Rate 22 USD