We are looking for a Field Services Technician for our Laboratory range of products.

You'll cover the area of Veneto : home office based with daily visit to our customers.

Thanks to submit your application in English

In this role, you will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Grow with us – Your Responsibilities

• Provide service and customer support during field and inhouse visits or dispatches

• Manage all on site installation, repair, maintenance and test tasks

• Diagnose errors or technical problems and determine proper solutions

• Produce timely and detailed service reports

• Ensure the timely and correct documentation of processes

• Operate vehicle in a safely manner and use field automation systems

• Follow all company's filed procedures and protocols

• Cooperate with technical team and share information across the organization

• Comprehend customer requirements and make appropriate recommendations / briefings

• Contact customers concerning processes of the customer file

• Build positive relationships with customers

What will convince us

• You have completed a Technical degree in chemistry, biology, physical measurements, in electronic, mechatronics or similar

• you have minimum 2 years of proven field service experience in a Laboratory environment

• Ability to troubleshoot, test, repair and service technical equipment

• Ability to work flexible shifts and to adapt to changing work schedules

• High customer orientation

• Team spirit

• Familiarity with mobile tools and applications

• Good command of spoken and written English

• Willing to travel at a good percentage

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers

to our Candidate Portal and thank you for your interest in working and growing with us. We look forward to receiving your application. You can check the status anytime in this portal.

Here you will find the best application tips from our HR team.

Information on the application process can also be found in this video and under FAQ & Contact (https://www.sartorius.com/en/company/careers/faq) .

In this brochure (https://www.sartorius.com/resource/static/celum/202114/23_EN_Candidate_Booklet_Digital_web.pdf) you will learn more about us as an employer and your career with us. For further insights, please visit the Sartorius Blog (http://www.sartorius.com/en/company/newsroom/blog) and our career website (http://www.sartorius.com/en/company/careers) .

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