Why SoftwareOne?

What you should know about us:

Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareOne successful.

Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success. -Patrick Winter, Founder. (It will be standard in iCIMS)

What we expect from our employees:

Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high level of Discipline but are able to work at Speed manage change in a global economy. 

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

“With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.” 

The role

Job Summary

As a Global Collection Manager at SoftwareOne AG, you will have the outstanding opportunity to craft and refine our collections processes globally. This vital role ensures our financial health by improving cash flow and reducing bad debt. You will develop and successfully implement effective collection strategies, collaborate with dedicated regional teams, and maintain positive relationships with our valued customers. This role requires a problem solver with proven analytical and interpersonal skills for growing in a multifaceted and multicultural environment.

Role & Responsibilities

• Develop and implement world-class global collection strategies to improve cash flow and minimize bad debt.

• Supervise and analyze global collections processes and results to ensure continuous improvement and detailed execution.

• Collaborate with regional collections teams to share standard methodologies, ensuring consistent and optimized processes.

• Cultivate effective communication and problem-solving by building positive relationships with key customers, collaborators, and team members.

• Ensure strict compliance with all relevant legal and regulatory requirements in various markets.

• Prepare regular reports and presentations for management regarding the status and performance of collections activities.

• Resolve and address any potential risks in the collections process to ensure risk mitigation and positive audit outcomes.

  Success Criteria

• Optimize cash flow across global regions by efficiently implementing collection strategies.

• Achieve a reduction in overdue accounts through effective and proven collection techniques.

• Demonstrate measurable improvements in collections efficiency across all regions.

• Ensure positive audit outcomes and minimal risk exposure related to collections processes.

  Organizational Alignment

• Reports to the Head of Finance; Shared Services Center Global

• Enlists the support of cross-functional teams across regions, product areas, and functions

What we need to see from you

What you offer

• Bachelor's degree in Business Administration, Finance, or a related field.

• At least 5 years of experience in collections, preferably in a global role.

• Strong analytical skills and experience with collections software and tools.

• Excellent communication and negotiation skills.

• Ability to work in a dynamic and multicultural environment.

• Fluent in English; additional language skills are a plus.

Job Function

Finance

Accommodations

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program (https://www.softwareone.com/en-in/careers/softwareone-academy) .

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.