We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The opportunity

To act as the focal point for the Canadian Business Units or Stakeholders for providing response to client questionnaires, audit, and client contract review. The role also ensures that all requests are properly logged and processed within the Service Level Agreement agreed by the Business Unit and MBPS.

Responsibilities

• Review client Master Service Agreement and Contracts for IT Security and Risk related clauses.

• Support client audits which include managing communications with subject matter experts and preparing documentations, artifacts, and presentations.

• Handle and respond to Information Technology (IT) Security and Risk questionnaires, RFPs, inquiries, and due diligence requests from clients.

• Gathering of Evidence, Samples and Populations required by the client auditors.

• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling reports for the business unit.

• Document processes and workflows and maintain/update the existing process documents.

• Responsible for generating, compiling, distributing and maintenance of dashboards and reports.

• Work closely with peers to understand and design reports and dashboards to meet analytical requirements.

• Contributes to drive efficiencies and enhancement opportunities to existing auditing processes and techniques, using data analytics, automation and other process improvement techniques and ideas.Spearhead and support team projects and initiatives to further improve and streamline the process.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor’s degree in computer science, Information Technology or equivalent.

• Must pass current job expectations and meet performance metrics (for internal applicant)

• Must not have any attendance issues and have not received any disciplinary action (for internal applicant)

• 1- 3 years of experience in administrative work and handling day to day support tasks such as Queue and Ticket handling, Responding to Internal and external inquiries, mailbox handling, creating reports and presentations

• 1-3 years of experience in IT Technology with a focus on IT Audits, Risk Management and/or Information Security or any equivalent role

• Familiarity with industry and regulatory security standards such as ISO 27001, NIST framework will be considered a strong asset

• Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

• Amenability to work on the assigned schedule (dependent on business need)

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .