Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Applicants should have a well-rounded background in software troubleshooting with Sensus platform, people management, communication, and customer service. The position will be primarily responsible for the management of our technical support team and responsibility in project standup and training.

Responsibilities

• Continuous analysis and improvement of software and support quality processes internally

• Lead, develop, and mentor technical support team members

• Partner with sales teams and project management to enable productive communication channels

• Actively participate in all phases of technology projects in support of our business and customers

• Manage QA project execution to ensure adherence to schedule and scope and dynamically respond to changes

• Collaborate with developers and project management to achieve project goals

• Monitor and guide all QA activities

• Work with other IT management team leaders to develop and report metrics, which demonstrate the value we provide to our business

• Interact with leadership, and sales, and project management teams.

Qualifications

• Knowledge of software quality concepts and methodologies required

• Experience in developing and managing software quality assurance processes required

• People management experience required

• Ability to effectively communicate within the technical support team, our business operations, and leadership

• Knowledge of Sensus software platforms required

• Microsoft O365 suite proficiency required

• Strong background in customer service and leading a team responsible for daily customer interactions

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

#LI-REMOTE

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

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$7,568.91 - $13,247.76

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)