Inside Sales Representative Team Lead

Virtual

Req #1630

Monday, December 23, 2024

Do you enjoy working with the senior community?

Who we are:

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing . By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit clearcaptions.com.

Position Summary:

We are looking for an Inside Sales Representative  Team Lead to join our successful and highly motivated team here at ClearCaptions. Under the direction of the Inside Sales Supervisor the Team Lead would serve as a resource for the Inside Sales Representatives by responding to staff inquiries and escalations. The Inside Sales Representative Team Lead assists in the assignment of work distribution to staff and follows through on completion of these tasks.

This is a Remote/Work from Home position reporting to the I SR Operations Supervisor .

  What you will do:

• Serve as the first resource for team member questions and communicating to the Inside Sales Supervisor for any potential escalations.

• Serve as a leader while performing their own core duties as an Inside Sales Representative.

• Review and possess an understanding of department reporting as well as the shipping criteria to communicate daily task assignments and relevant information to the floor.

• Works closely with Inside Sales Representatives to manage daily tasks/lead assignments to maximize agent productivity.

• Assist team members with troubleshooting, escalating, and reporting technical difficulties.

• Support onboarding and training of new team members.

• Manage individual workload to ensure lead conversions are met to reach monthly department goals.

• Other duties as assigned.

  Qualifications:

• High school diploma or equivalent required .

• Proven inside sales experience .

• Good interpersonal skills and a team player.

• Recognized as a leader amongst peers.

• Track record of over-achieving quota

• Strong phone presence and experience with presentation.

• Experience working with Salesforce.com or similar CRM, POS, or any customer data program.

• Ability to multi-task, prioritize, and manage time effectively.

• Excellent verbal and written communication skills, presentation, and problem-solving skills.

• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes .

• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.

• Demonstrated ability to use discretion, make sound decisions and maintain confidentiality

• Willingness and ability to work flexible hours and shift schedule flexibility

• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)

  Physical Demands :

  Primary functions require the ability to communicate over the phone effectively and clearly with individuals suffering from hearing loss. Must use provided headset for audio quality in our call center environment. Physical ability and mobility to regularly stand or sit for prolonged periods of time and use tablet, cell phone and keyboard and monitor requiring close vision .

  Employees may experience the following physical demands for extended periods of time: 

• Sitting, standing, and walking (95-100%)  

• Keyboarding (70-90%)  

• Viewing computer monitor, tablet and cell phone requiring close vision (70-90%) 

  Work Environment :

• 100% Remote : Work environment is at home.

  Compensation:

  $21.88 to $25.00/hr prospectively with consideration to experience and geographical location. Please see www.clearcaptions.com/careers for an overview of our generous benefits program.

  Intrigued to learn more?

  When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.

  ClearCaptions is an equal opportunity employer committed to inclusion and diversity . All employment decisions are based on business needs, job requirements , and individual qualifications, without regard to race , color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics .

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

ClearCaptions is an Equal Opportunity Employer.

CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Other details

• Pay Type Hourly

<