Description

We are seeking an experienced and dedicated Investigations Specialist II to join our team. This role involves investigating high-severity incidents involving Flex Delivery Partners (DPs) and providing informed business decisions. The ideal candidate is a bilingual (Japanese/English) skilled communicator and problem solver with a passion for conducting thorough investigations to ensure accurate and fair outcomes.

Key job responsibilities

• Investigate high-severity incidents involving Flex DPs, ensuring thoroughness and accuracy in all findings.

• Provide well-informed business decisions based on investigative outcomes.

• Take ownership of functional issues, offering high-quality solutions and championing proactive improvements.

• Exhibit excellent individual problem-solving and analytical skills to review and investigate cases.

• Demonstrate technical competence and self-motivation, thriving in a fast-paced team environment with minimal supervision.

• Display flexibility by working within different queues and providing support as needed for additional tasks, deep dives, and escalations.

• Ensure compliance with established procedures and Service Level Agreements (SLAs) while achieving and maintaining high-quality and performance metrics.

Join our team as an Investigation Specialist II and play a crucial role in maintaining high standards of quality and compliance, ensuring we achieve the best outcomes for our business and stakeholders.

Basic Qualifications

*18 months+ of investigations experience.

*Must be fluent, both written and verbal communication without using a translator, in Japanese and English.

Preferred Qualifications

Experience handling escalations and the ability to thrive in an ambiguous environment.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $35,000/year in our lowest geographic market up to $71,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.