Our Client, a Business Manufacturing and Supply company, is looking for an IT Desktop Support for their Harrodsburg, KY location. Responsibilities:

• Active Directory Administration

• Limited support for corporate mobile devices

• Familiarity with cloud applications (OneDrive, Office365, etc.)

• Troubleshooting CiscVPN connectivity

• Familiarity supporting Citrix connectivity

• Dameware remote connection/utilization

• Altiris Deployment server utilization

• Asset management skills

• Microsoft Edge and various browser(s) support

• Installation/configuration of various Adobe products

• Installation/configuration of Check Point endpoint client software

• Conference Room equipment

• Printer/driver troubleshooting & installation

• ServiceNow utilization

• Microsoft Teams support

• Deployment/configuration of standard IP telephony

• Hardware ordering/deployment

  Requirements:

• Associate’s Degree (minimum)

• 1-3 years IT experience

• Hardware Experience (beyond imaging/deployment)

• CompTIA IT Fundamentals

• CompTIA A

• • CompTIA Cloud
• • CompTIA Mobility
• • CompTIA Network
• • CompTIA Server
• • The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related tcomputer systems, software, hardware and infrastructure both in-person and (at times) remotely at a manufacturing facility.

• This position requires the candidate be available for on call 24/7 coverage on a rotational basis.

• The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

• Documentation (records) management

• Knowledge base utilization

• Project interaction

• Customer scheduling/follow-ups

• End user equipment moves (disconnect/reconnect)

• Multi-team interaction and/or technical roundtable participation

• Standard device imaging via USB/PXE server(s)

• Smart-Hands tasks/functions outside of standard operational work

• Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere tall service management principles, documented processes, and team guidelines. This role requires the ability tinteract professionally with a diverse group of customers, team members, managers, and subject matter experts in-person.

• The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly tboth their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes tmeet the expectations of the position.

• The role may require some light travel as needed for event support and/or remote sites with customers needing assistance.

• The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 t2 years in the Field Services role.

  Why Should You Apply?

• Health Benefits

• Referral Program

• Excellent growth and advancement opportunities

  As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.