Details

• Department: Technology Business Operations

• Schedule: Full time

• Location: Remote

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics.

Responsibilities

As a member of the Service Integration and Management (SIAM) team, the ITSM Cross-Functional Lead plays a crucial role in our operational excellence strategy and is responsible for driving business and clinical value from our core ITSM practice. This experienced ITSM practitioner will leverage a strong background in ITIL and IT Service Management to dive deep into process metrics and results to drive improved outcomes across the organization. This cross-functional expertise will also be leveraged to lead key technology forums, such as National CAB (Change Advisory Board) and National Reliability Review meetings. Change management and problem management expertise will be leveraged heavily on a daily basis.

ITSM Cross-Functional Insights Lead Role and Responsibilities

• Delivers key narratives and insights from ITSM and connected enterprise services to all levels of leadership

• Develops trends and correlates data from all ITSM process area into meaningful, actionable stories to share with key leaders and stakeholders

• Works with reporting leads in creating stories and themes for data to provide ease of consumption at all levels of leadership and operations

• Works within ITSM team to improve quality of collected data for each process

• Stays current with industry trends and best practices to apply learnings to advancement of Ascension's ITSM practice

• Report on opportunities and trends to appropriate technology boards within the Ascension landscape

• Monitor effectiveness of ITSM governance and propose iterative improvements

• Initiates Service Improvement Plans/Continuous Improvement efforts as necessary to improve results across any ITSM process

• Leads National CAB meeting, and directly influences key elements of the CAB process to ensure success

• Leads National Reliability Review Forum, where critical cross-functional Problems are discussed

• Evaluates ITSM process execution, key metrics, and results to identify trends and opportunities for improvement

Requirements

Licensure / Certification / Registration:

• Certification credentialed from the International Association of Information Technology Asset Managers preferred.

Education:

• High School diploma equivalency with 3 years of cumulative experience OR Associate'sdegree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.

• 3 years of leadership or management experience preferred.

Additional Preferences

• 10 years progressive experience in IT in relevant fields

• 3+ years experience with Change Management

• 3+ years experience with Problem Management

• Leadership experience preferred

• Proven ability to provide thought leadership and design data structures across multiple domains and a system of management controls to maintain correctness, completeness and compliance

• Experience delivering measurable outcomes, performance consistency and reporting results to key process partners and stakeholders

• Demonstrate ability to measure and show value creation to the business through process efficiency, automation and ITSM process integration

• ITIL V3/V4 Foundation preferred with at least 6 years experience leveraging ITSM and ITOM best practices supported by a Configuration Management System

• Bachelor’s Degree in Computer Science, Information Systems or Data Science preferred

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Why Join Our Team

When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)