Position Details

Location: Dearborn, MIDepartment: AccountingReports to: Sr. Manager, Treasury & Risk

Job Classification: HybridFLSA: ExemptJob Band: Manager

Job SummaryThe Manager, Treasury Operations is responsible for supporting the Sr. Manager, Treasury and Risk with department functions; including but not limited to onboarding of new hires, process improvement, reporting, trend analysis, and leading the team. The manager will lead innovation and transformation throughout the Treasury function in collaboration with IT to deploy advanced technology initiatives including AI. This leader will be expected to drive effective outcomes through accomplished metrics while promoting cohesion and collaboration across the team and partners inside and outside of Carhartt.

We Are All Leaders at CarharttIn our words and by our actions, we strive to emulate the hardworking example set forth by our founder, Hamilton Carhartt. We Lead Business by creating value, delivering on results, and making changes along the way. We Lead Self by being inclusive, recognizing that our differences make us stronger as we strive to build a better world, together, for all hardworking people. We Lead Others by communicating and clearly defining the path as we walk bravely into the future. Working at Carhartt, we are all given a seat at the table and the honor of continuing the legacy.

Representative Responsibilities

• Coach, mentor and develop eCommerce Accounting Specialist, Billing Compliance and Cash Application teams.

• Recruit, train, and evaluate as necessary; develop staff through formal and informal coaching, mentoring, appropriate assignments, and annual performance reviews.

• Oversee the daily workflow of eCommerce Accounting, Billing Compliance and Cash application teams to develop and enforce strategies that maximize company cash flow and identify and timely manage exceptions between systems to avoid negative impact to consumers and customers.

• Develops and maintains policies and procedures for eCommerce accounting to drive timely and accurate resolution, identify root causes and provide sufficient cross-training that delivers outcomes in alignment with industry standards.

• Proactively drives continual automation, efficiency, and effectiveness within processes to support significant business growth and risk mitigation.

• Actively manages IT issues and enhancements. Research and network to identify best-in-class solutions to support significant growth in business. Evaluates process enhancements and opportunities for advanced technology tools, including AI, robotic process automation (RPA), machine learning (ML), and block chain.

• Collaborate cross functionally with operations teams and IT teams, Credit, Customer Care, and Finance teams, as well as with external partners (Bank Lockbox, Cybersource, Paymentech) to deliver operational improvements that drive reductions chargebacks or errors to customer account postings.

• Supports team members in creatively solving issues and develops escalation protocols that result in decisions being made timely and at the appropriate levels. 

• Establishes benchmarks and KPI’s and creates management reporting to highlight areas of strength and areas of improvement. 

• Monitor, track, and enforce department policies, procedures, and goals while identifying inefficiencies and proposing, developing, and documenting new concepts and procedures

• Leads system development and testing, both internally and externally, to achieve efficiencies and ensure future business needs are anticipated. 

Required Education

• Associates Degree in Finance or Accounting discipline or equivalent professional experience

Required Skills & Experience

• Minimum 8 years of experience in accounting, finance, Accounts Receivable or similar fields inclusive of:

• 2-4 years of leadership experience with a track record of developing and attracting talent.

• Advanced MS Office Suite skills including Excel for report building and complex data manipulation (VLOOKUP, Formulas, Pivot Tables)

• Experience with large ERP, SAP preferred

• Experience with automation technologies within Accounting/Accounts Receivable, AI, optical character recognition (OCR), robotic process automation (RPA), machine learning (ML), and blockchain preferred

• Proficiency in accounting desired

• Excellent written and oral communication skills with the proven ability to communicate with all levels including management and external parties 

• Ability to prioritize work and effectively work on multiple tasks in a fast paced, demanding environment under strict timelines

• Detail and process oriented, paying close attention to detail and maintaining accuracy

• Prudent negotiation skills exemplifying sound judgement and decision-making ability

Physical Requirements and Working Conditions

• Office environment, cubicle setting

• Extended periods of time sitting, standing, typing on a computer is required

• Able to work some evenings or weekends if necessary

• Some travel required (approximately 10%)

• This position has a Hybrid location: Associate will work on-site regularly as needed for work activities.

• Carhartt is a tobacco free workplace.

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