Medical Office Specialist - Home Visiting Program (Departmental Promotional Only)

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Medical Office Specialist - Home Visiting Program (Departmental Promotional Only)

Salary

$5,934.93 - $7,423.87 Monthly

Location

County of San Mateo, CA

Job Type

Full-Time

Job Number

E420AR

Department

Family Health Services

Opening Date

01/16/2025

Closing Date

1/30/2025 11:59 PM Pacific

Bargaining Unit

37

• Description

• Benefits

• Questions

Description

San Mateo County Health - Family Health Services is seeking an experienced Medical Office Specialist (MOS) for the Home Visiting Programs to provide difficult, technical, complex or specialized medical office support. The current vacancy is a full-time, regular vacancy.

Family Health Services Home Visiting Programs focus on the health and well-being of infants, children, teens, young adults and parents. These home visiting programs provide home visits to support children and families using evidence-based models including Nurse Family Partnership, Healthy Families San Mateo, Promoting First Relationships, and SafeCare. Included in these programs is the Black Infant Health Program, Childhood Lead Poisoning Prevention Program and the Foster Care Public Health Nurse Program. All these programs provide developmental screenings, support for children with special health needs, parenting support, health education, and support health promotion and illness prevention.

This Medical Office Specialist performs a variety of specialized administrative duties including providing customer service to clients and families in a busy office setting; collaborating with other professionals in a team setting; assisting in the development and implementation of family-centered policies and procedures. The successful hire will also operate Avatar, EPIC, HIE and Microsoft Office Suite (e.g. Word, Excel, Outlook, PowerPoint, etc.) to perform work duties.

The ideal candidate for the position has the ability to work independently with minimal supervision using initiative and sound independent judgment within established guidelines; proven technical skills mastering use of a variety of computer programs; embraces change; read, interpret and apply rules, policies and procedures; maintain accurate records and files; organize work, set priorities and meet critical deadlines; communicate effectively and establish and maintain effective working relationships with those contacted in the course of work. Additionally, the ideal candidate is also detail-oriented, has the ability to multi-task, enjoys working in a fast-paced environment, is a team player and experienced working with small multidisciplinary teams, is able to establish boundaries, and has good decision-making skills. Desire to make a difference in the lives of children/young adults with major health problems and, or disabilities strongly preferred.

Examples Of Duties

Duties may include, but are not limited to, the following:

• Perform difficult, complex, technical or specialized medical office support work, which may require the exercise of independent judgment, the application of technical skills, and a knowledge of detailed or specialized activities related to the medical area to which assigned.

• Research and assemble information from a variety of sources for the completion of forms or the preparation of reports; make arithmetic or statistical calculations.

• Provide information to the public or to County staff that requires the use of judgment and the application and interpretation of policies, rules or procedures.

• Organize, maintain and purge various departmental files.

• Type correspondence, reports, forms, and specialized documents from drafts, notes, dictated tapes, or brief instructions, using a typewriter, word processor or computer terminal.

• Proofread and check typed and other materials for accuracy, completeness, and compliance with departmental policies and regulations.

• Enter and retrieve data and prepare reports using an on-line or personal computer system; review such reports for accuracy and make corrections as required.

• Oversee and personally perform a variety of medical office administrative details such as ordering supplies, arranging for the repair of equipment, transmitting information, and keeping reference materials up to date.

• May act as receptionist and receive and screen visitors and telephone calls; direct the visitor or caller to the proper person or personally handle the call; operate standard office equipment.

• May train others in work procedures or direct the work of others on a project or relief basis.

• Provide off hours support as required.

• Perform related duties as assigned.

Qualifications

Departmental Promotional Only: Only current County of San Mateo employees in the San Mateo County Health Department with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term, and SEIU or AFSCME represented extra help/limited term positions prior to the final filing date may apply.

Knowledge of:

• Office administrative practices and procedures, including filing and the operation of standard office equipment.

• Basic business data processing principles and the use of word processing or personal computing equipment.

• Medical terminology as related to office support work.

• Policies and procedures related to the medical treatment or screening area to which assigned.

• Proper form for typed materials.

• Business arithmetic, including percentages and decimals.

• Correct English usage, including spelling, grammar and punctuation.

• Record keeping principles and procedures.

Skill/Ability to:

• Perform technical, specialized, complex or difficult medical office support work.

• Organize, prioritize and coordinate work activities.

• Read, interpret and apply rules, policies and procedures.

• Organize, research and maintain patient and general office files.

• Establish and maintain effective working relationships with those contacted in the course of the work.

• Compose routine correspondence from brief instructions.

• Make arithmetic calculations with speed and accuracy.

• Use initiative and sound independent judgment within established guidelines.

• Operate standard office equipment, including a word processor, personal or on-line computer, and centralized telephone equipment.

NOTE: Specific positions may require the ability to type at a rate of 40 net words per minute from printed copy.

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

One year of journey-level office support experience in a medical office setting OR two years of general clerical or office assistant experience.

Application/Examination

Departmental Promotional Only. Only current County of San Mateo employees in the San Mateo County Health Department with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term, and SEIU or AFSCME represented extra help/limited term positions prior to the final filing date may apply.

Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questions.

The examination process will consist of an application screening (pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to http://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT SCHEDULE

Final Filing Date: Thursday, January 30, 2025 11:59PM PST

Application Screening: Week of February 3, 2025

Panel/Department Interviews:Week of February 17, 2025

About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

HR Analyst: Debbie Kong (01162025) (Medical Office Specialist - E420)

Please visit https://www.smcgov.org/media/100206/download?inline= for a complete listing of all benefits for this classification.

Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.

NOTE: Employees hired on or after January 1, 2013 may be subject to new Pension Reform retirement laws.

As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.

County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.

01

IMPORTANT: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position. This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process. Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses.

• I have read and understand this important information. Proceed to supplemental questions.

  02

  This recruitment is Departmental Promotional Only. Departmental Promotional Only. Only current County of San Mateo employees in San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date may apply. Are you currently a San Mateo County Health employee with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date ? (A "No" answer will disqualify you from this recruitment.)

• Yes

• No

  03

  Describe your experience providing customer service to families. Include in your response, an experience that best demonstrates your ability to successfully assist a customer who was emotional, agitated, and/or irate. Include the situation, the steps you took to address the situation and the outcome.

  04

  Describe a situation in which multiple requests were made of you at the same time. How did you prioritize these requests?

  05

  Describe your experience working in a team. What was your role and what contributions did you make to further the team's goal?

  Required Question

Employer

County of San Mateo

Address

County of San Mateo Human Resources Department 500 County Center, 4th Floor Redwood City, California, 94063-1663

Phone

(650) 363-4343

Website

https://jobs.smcgov.org

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