Summary As a Program Specialist at the GS-0301-11, you will be part of Healthcare and Insurance Office of Personnel Management. If selected, you will be responsible for supporting contract administration and oversight, including contract administration and program support, annual benefits negotiations, and Federal Benefits Open Season preparation. Responsibilities Gathers input from key stakeholders on HI programs, systems, standards, procedures, and policies. Serves as a member of cross-functional and/or project teams as assigned. Responds to Federal Employees Insurance Operations and Postal Service Insurance Operations program inquiries from Federal enrollees and/or their authorized representatives, including benefits regulations, and other program-related inquiries. Performs research and obtains additional information, including from the Health Insurance Specialists to respond to inquiries, correspondence or to advance the referral to the appropriate FEIO or PSIO department. Develops responses to inquiries and correspondence. Requirements Conditions of Employment Must be a U.S. Citizen or National Males born after 12-31-59 must be registered for Selective Service Suitable for Federal employment, determined by a background investigation May be required to successfully complete a probationary period Complete the initial online assessment and USAHire Assessment, if required This position is not eligible for inclusion in a bargaining unit Qualifications For the GS11: You must have one year (52 weeks) of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the private or public sector). Specialized experience must be thoroughly outlined and supported in your resume. Specialized experience includes performing ALL of the following: Providing administrative support by gathering and documenting information on healthcare insurance topics; Research or analyze health insurance inquiries or correspondence for response; AND Assisting in prioritizing and organizing case load and developing proposed solutions. OR Completed a master's or equivalent graduate degree or two full years of progressively higher level graduate education leading to such a degree or LL.B or J.D., if related. Such education must demonstrate the competencies necessary to do the work of this position. NOTE: You must submit copies of your transcripts. OR A combination of education and experience as described above which together qualifies you for the GS-09 grade level. NOTE: You must submit copies of your transcripts. Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F. One year at the GS-11 level is required to meet the time-in-grade requirements for the GS 11 level. You must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Additional Information Relocation expenses will not be paid. This job opportunity announcement may be used to fill additional similar vacancies across OPM. During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire