Role purpose To offer exceptional customer service whilst maximising all initial sales

opportunities and all future online sales.

Key

accountabilities

• Deliver excellence in customer service

• Follow the sales process in order to maximise sales and promote to all

customers our online products range for all transactions- Travel Money

card, Online Sales etc

• Embrace the Digital mindset – Social Media – Google reviews / Facebook /

Instagram

• Understand features and benefits of all Travelex product lines

• Use every opportunity to upsell and cross-sell

• Recognise the warning signs of questionable transactions and mitigate

possible effects of the sale

• Adhere to promotional marketing offers

• Manage till stocks

• Achieve individual KPIs / targets

• Fully investigate overs and shorts (differences) and report

• Adhere to company and location policy and procedures, including Audit,

Risk, Health & Safety, Security and customer service requirements

• Ensure compliance to legal and corporate requirements

• Maintain high standards of housekeeping and presentation of stores

• Contribute to the success of the team

• Complete training within required timelines

• Any other reasonable instructions as required by the business

Role-specific

experience and

skills

• Retail, cash handling and/or banking experience

• Good customer service skills

• Good numerical ability

• Good knowledge of product, services and procedures

• Demonstrated experience working with computer systems

• Ability to work independently as well as in a team environment

• Ability to handle routine activities with attention to accuracy and detail

• Flexibility to work different shifts and locations as required

• English language skills

General

experience and

personal

qualities

• Self-aware, open-minded with a high degree of personal and professional

integrity

• The ability to build and manage relationships, developing trust and credibility

with customers, partners, peers, teams, internal and external stakeholders

• A strong record of performance delivery in their area of expertise, through

increased sales and/or performance against KPIs

• The ability to analyse issues and solve problems

• Drive customer focus in everything we do to gain and retain high quality

customers for the long-term success of Travelex