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Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

This position is on the Energy Services Business Support Team. It provides business analysis and operational effectiveness for the sales, marketing, and operations groups within a fast-paced culture servicing commercial, industrial and institutional accounts. Responsibilities include business analysis and project management support to deploy effective processes and technologies, dataset management, reporting and dashboard development to inform business decisions and visually tell the story, content management to save and publish materials for easy stakeholder access, and valuable business/sales support to achieve team goals. This position manages specific applications and vendor relationships, supports all technology initiatives, and maintains strong working relations with stakeholders across the organization to ensure continuous process improvements and business excellence.

Responsibilities

Support Project Management and Change Initiatives

• Provides business analysis and project management support for analyzing, designing, developing, testing, and implementing business process improvement initiatives.

• Tracks business metrics and performs data analysis/root cause investigations.

• Develops and runs business queries required to perform complex business analytics and prepares reports for management review.

• Builds reports and Power BI dashboards that deliver accurate views on business health and trends to inform business decisions. (Tell the story)

• Serves as project manager for IT projects.

• Develops well documented business cases, perform statistical analysis, cost benefit analysis, and other financial or business process analysis.

• Facilitates sessions with diverse teams across the organization to achieve project objectives.

• Identifies best practices or process improvement opportunities.

• Maintains knowledge and executes fundamental project management disciplines to implement key business initiatives.

• Supports team in the development and the execution of annual strategic business plan that aligns with fiscal and capital budgets.

• Engages and communicates effectively with fellow employees and key stakeholders in identifying opportunities that positively impact company financials by leveraging resources, processes, and technologies.

• Collaborates extensively with IT business partners and operations subject matter experts to build comprehensive business requirements that ensure thorough development of technical design specifications and creates IT work tickets or requests as needed.

• Monitors technology innovations for CRM & Marketing Automation applications, sales enablement technologies and tools.

  Communicates Effectively and Manages Change

• Provides input for strategies and goals as requested by the leadership team, communicating sound vision and perspective.

• Collaborates with stakeholders to ensure their expectations are achieved and issues are resolved in a timely manner.

• Maintains effective communications and working relationships with other groups and departments to support successful project design, implementation and adoption of new processes and initiatives.

  Maintain a Safe and Productive Work Environment

• Contributes to a positive work environment where fellow employees work safely and efficiently.

• Maintains productivity and focus, keeping management well informed of project deliverables and emerging issues/opportunities as required.

• Adopts and models the safety guiding principles.

• Supports a consulting culture, mindset, and results-oriented environment within the organization that drives teamwork.

• Maintains strong project management, effective change management, process reengineering, and superior business case development skills.

  Basic/Required Qualifications

• Bachelor's degree and 3 plus years work related experience OR

• GED/High School degree and 7 plus years work related experience

  Preferred Qualifications

• Master's degree

• Demonstrated experience in project management

• Demonstrated leadership skills with diverse teams

• Demonstrated presentation skills

• Demonstrated problem solving skills

• Demonstrated analytical skills

• Proficient in Salesforce CRM, Salesforce Pardot (Marketing Automation), MS Office products - Word, Excel, PowerPoint, SharePoint, Teams etc.

• Recognizes mindset/ approach to continuous improvements

• Demonstrated solid written and oral communication skills

• Demonstrated ability to drive change in the organization at both strategic and operational levels

• Excellent communication, facilitation, motivational and interpersonal skills

• Strong financial acumen

• Candidate must be totally committed to corporate values and strategic objectives

• Change Management experience

• Process Management experience

#LI-JC1

#LI-Virtual

Working Conditions

• Virtual Mobility Classification - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to the assigned Duke Energy facility.

• The preferred work location is Charlotte, NC; position will require occasional work from Charlotte Duke Energy facility.

• Prolonged sitting

• Daily video calls

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable) No

Represented/Union Position No

Visa Sponsored Position No

Posting Expiration Date

Thursday, July 4, 2024

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.

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