Careers that Change Lives

Medtronic is hiring a Customer Experience Designer responsible for overseeing the patients experience when interacting with Medtronic Diabetes and our services. The ultimate goal is to ensure that customers have the 5-star service, experience and seamless interaction along their journey.

In the role, you will gather, analyze, and interpret data regarding interactions with our customers to optimize the patient journey.

A Day in the Life

• Work closely with product, marketing, transformation, and service teams to analyze customer feedback y detect pain point and opportunities that will lead to the creation of high valued programmes, services and experiences that will improve the customer journey.

• Analyze the needs of the client that will lead to initiatives and projects that will support our customer and increase the valued perceived in our products and services.

• In cooperation with the business intelligence team analyze patient feedback collected in the patient satisfaction surveys and seek for opportunities.

• Define and implement the standards to optimize patient satisfaction based on the results of our NPS.

• Monitor the activities and touchpoints with our customers.

• Enhance the culture of “Put Patients First”.

• Understand and enhance the latest trends on digitizing points of contact with patients.

• Orchestrate all brand’s touchpoints ( offline and online) to create a seamless and consistent experience for customers across all channels- Communications to Install base.

Must Haves

• Bachelor’s degree.

• +8 years’ experience in marketing preferably in fast moving consumer goods industry

• Solid understanding and comfort with digital marketing channels.

• Ability to develop high quality, multichannel or omnichannel marketing strategies.

• Comfortable with reports and data analytics.

• Experience with market research.

• Ability to build strong business acumen and knowledge about the end-to-end customer journeys.

• Strong time & project management skills.

• Strong communication, presentation, and interpersonal skills.

Nice to Haves

• Fluency in another European language.

• Good organization and time management skills.

• Experience in committing to multiple projects, coordinated at the same time.

• Knowledge of Medtronic Diabetes devices.

We Offer

We offer a competitive salary and benefits package to all our employees:

• Flexible working environment

• Annual Incentive Plan % depending on company results

• Pension scheme and group discount on healthcare insurance

• Training possibilities via Cornerstone/Skills Lab

• Employee Assistance Program and Recognize! (our global recognition program)

Our Commitment

Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

About Medtronic

Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are engineering the extraordinary .

Your Answer

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#LI-Hybrid

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.