Senior Manager, Installation Services

Req ID: 45996

Job Category: Service/Technical Services

Mentor, OH, US, 44060

Description:

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Senior Manager, Installation Services is responsible for leading ORI and Procedural Solution Capital installations and leading a North American based installation services group that provides project management and installation services. This position will directly be responsible for a team of approximately 8 Project Managers and indirectly responsible for approximately 30 installers. This position will be responsible to drive growth, quality, and profitability of the installation business. Responsibilities also include delivering installations and ensuring Customer satisfaction with STERIS throughout the process, from pre-installation through start up. This is a high travel/commute role with significant driving and likely overnight stays (50% travel).

This is a remote based customer facing position.

Duties

• Develop and implement the strategic plan for the Procedural Solutions Installation Services group. The strategy must support the strategies of the Surgical sales and service organizations as well as be consistent with the overall vision of the company. Key business partners include Sales and Service leadership in Healthcare.

• Work closely with the Service Management organizations understanding the interdependencies throughout the field organization with Service incentive comp tied to profitability of service business including installations.

• Management of qualified subcontractor installers and programs to ensure subcontractors perform up to the STERIS standards.

• Direct installation managers to organize, track, control, and assume responsibility for installations in United States from product definition through customer acceptance. Responsible for maintaining positive variance to quoted costs and ensuring smooth start-up and hand off to Customers.

• Develop, implement, and monitor consistent processes, policies and procedures that support the installation of equipment. Administer and maintain an equipment bid template to assure uniform bidding practices. Develop and implement procedures to select and qualify potential subcontractors. Develop and monitor pricing practices and partner with Sales and Service to implement.

Duties Continued

• Communicate with architects, equipment planners, and consultants throughout North America, as needed, for influencing equipment recommendations and specifications relative to installation.

• Extended Core Team member (interfacing with R&D, Service Engineering) of the NPD process to provide critical input on the functional aspects of new product development that improve the overall product and/or product launch.

• Assist Sales, Service and Project Management personnel in promoting installation services and developing quotes. Assist with installation costing of large capital equipment projects.

• Develop and arrange training programs for Installation Managers, Site Supervisors, Integration Specialists, and Subcontractors to drive improvements in service delivery including the certification of our STERIS team.

• Drive process and Service level improvements along with the LEAN management initiatives to drive continuous improvement.

• Develop a close working relationship with Federal, State, and Local code enforcement officials for defining installation requirements for all STERIS equipment.

• Review and distribute all bid specifications and requests for quotations to the appropriate Installation Manager in a timely manner.

• Track, report and provide analysis for the progress, profitability and quality of installation activity. Conduct post-project reviews and determine actions necessary to improve quality and effectiveness of installation process, or other impacting processes.

• Establish project reporting methodologies, forms, policies, and procedures for the installation team.

• Provide feedback to Sales, Service, Marketing and Manufacturing relative to product and/or order process quality issues.

Required Experience

• Bachelor’s degree in Engineering, Construction Management and/or equivalent field experience preferred.

• Minimum of 8 years’ experience in construction project management (In lieu on degree, minimum of 12 years' experience required).

• Minimum of 3 years of direct people management experience in a virtual setting.

• Minimum 3 years’ sales or project design experience in a Surgical setting

• Experience driving process improvements, familiar with Six Sigma or Lean principles.

  Pay range for this opportunity is $98,750.00 - $148,050.00. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company’s 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability. Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID: 45996

Job Category: Service/Technical Services

Mentor, OH, US, 44060

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