Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Specifications and Work Performed:

• Provide consistent Technical Support to customers and selling partners regarding lab products, including Gas Chromatography, and/or process monitoring via phone calls, emails, and online chats.

• Document customer interactions and manage follow up responsibilities.

• Maintain customer databases (Oracle and SalesForce.com).

• Develop technical sales and application information. (Manuals, Guides, Videos, Webinars, etc.).

• Develop and/or review internal and external facing technical documentation.

• Recommend product solution based on customer’s application needs.

• Provide competitive selling information to customers.

• Manage key customer relationships.

• Attend trade shows, conferences, visit customers, and perform training seminars as needed.

• Share product quality, marketing and market intelligence information with appropriate internal team members.

• Provide testing and feedback for QA/QC and R&D projects.

• Participate in Xylem Watermark volunteer activities.

Experience & Academic Requirements :

• Degree in chemistry, biology, microbiology, or electronics engineering.

• At least 2 to 3 years of technical experience working with analytical instrumentation is required, GC preferred.

• Prior customer service experience is required.

Key Skills and Attributes

• Ability to work independently and maintain cohesiveness with the tech support team.

• Time and workload management with deadline awareness is required.

• Excellent communication and customer service skills are required.

• Customer service oriented with ability to resolve complex customer conflicts/problems.

• Strong awareness to “follow-up” requirements.

• Working knowledge of PCs and PC software. (Oracle, Salesforce, MS Office).

• Competent with various media options.

• Typing rate of 40-45 words per minute preferred.

• Knowledge of analytical testing instrumentation and applications.

• Ability to analyze/interpret data.

• Situation Analysis and decision making skills.

• Strong organizational skills with ability to multi-task.

• Develop and maintain professional relationships with colleagues throughout the organization.

• Technical proficiency, both mechanical and electrical.

• Physical demands of lifting up to 40 pounds from floor to waist or floor to shoulder level on an occasional basis.

• Maintain a focus on safety following all environmental health and safety guidelines.

Salary - $62k - $70k

Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.

Xylem does not provide visa sponsorship for this position

Working Conditions:

• 8:00AM and 5:00PM, Monday through Friday.

• Travel up to 10% required.

Salary range:

$62,000.00 - $99,000.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation