Description

As an AIX Technical Support Engineer III, you will be responsible for proactively responding to the technical challenges and requirements for customers within the Managed Service environments. The Managed Service department is primarily focused on delivering the whole solutions lifecycle, including, supporting, maintaining, and decommissioning data center solutions to ensure the continuity of business operations for all customers. You will be expected to work with sales account managers on new prospects and existing customers alike, offering a technical presales perspective as well and maintaining the correct solution to meet the customer’s needs. You will be expected to work with other members of the technical team in supporting and implementing new solutions for new and existing customers.

What You’ll Be Doing:

• Assisting sales account managers to provide presales expertise on delivering the desired solution for the customer

• Design and deliver support and service solutions for customers in line with industry best practice to deliver continual service improvement over the whole service life-cycle

• Work closely with the Team to ensure new customers are migrated with seamless handover / transition into the managed service environment

• Implementing new and refreshed servers, storage and network solutions for hosted customer environments

• Dynamically monitor, manage and improve managed service environments. Identifying and resolving root cause of issues and ensuring continual service availability

• Strive for continual service improvement based on a desire to become a world class managed service provider

• Contribute proactively to new service development

• Deliver a high-performance culture in the team with a focus on teamwork, service excellence and ownership for resolving customer issues

• Guarantee operational procedures and practices are well defined, documented and consistently applied

• Ensure quality, up-to-date documentation exists for all service arrangements

Required Technical Skills:

• Extensive knowledge of AIX hardware, operating systems, and software.

• Proficient in shell scripting and other automation tools.

• Experience with system monitoring and management tools.

• Strong understanding of network protocols, storage, and virtualization technologies.

• Knowledge of security best practices and compliance requirements.

• Experience with AS400/iSeries is a plus.

• Experience with troubleshooting and managing HMC LPARed environments.

What We’re Looking For:

• Extensive knowledge of AIX hardware, operating systems, and software.

• Proficient in RPG, CLP, and COBOL programming languages.

• Experience with system monitoring and management tools.

• Strong understanding of network protocols, storage, and virtualization technologies.

• Knowledge of security best practices and compliance requirements.

• AS400 iSeries experience is a plus.

• Experience with troubleshooting and managing HMC LPARed environments.

• Have solid technical understanding of Virtualization, Storage, Networking, Backup/Restore and Hosting technologies and solutions

• Ability to understand and navigate complex technical situations with strong problem-solving and remedy skills

• Excellent interpersonal, verbal and written communication skills

• Experience working in a professional and consultative manner with customers, management and platform vendor support requirements

• Expert working knowledge of specific operating environments, connectivity, and networks

• Proven ability to effectively mentor and guide others in resolving complex technical issues

• The ability to collaborate, leverage the strengths and unique perspectives of others within the organization and work together toward an agreed-upon solution.

• The ability to work effectively and thrive as a member of a team, ad hoc task group and assigned work groups to bring greater value to the overall organization.

Education and Certifications:

• Bachelor’s degree in (Computer Science or Information Technology) or similar are highly preferred

• Certifications (highly preferred):

• IBM Certified System Administrator – AIX

• IBM Certified Advanced Technical Expert – Power Systems with AIX

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by calling 1-877-778-8707.

Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to careers@parkplacetech.com. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)