Summary The Telephone Operator positions are located within the Great Plains Area Indian Health Service, there may not be immediate vacancies at all duty locations. This Open Continuous Announcement (OCA) allows acceptance of applications throughout the year, with eligible applicants being placed on the OCA register and referred for consideration when vacancies occur. Responsibilities Operates a cordless switchboard for a small hospital. Receives visitors to the Administrative Services section of the hospital. Receives and relays incoming, outgoing and interoffice messages for all staff members and visitors to the facility. Assists patients and visitors with finding their destination and answers routine questions. Maintains and replenishes office supplies as needed. Requirements Conditions of Employment Selectee may be subject to a probationary/trial period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. Measles and Rubella immunization required for selectees born after 1957 and seasonal influenza immunization is required for all staff working in Indian Health Service health care facilities. COVID-19 vaccination is required for all selectees prior to entrance on duty.. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. You will need to set up direct deposit so we can pay you. Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process. Qualifications To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-03: Six months of General experience preforming progressively responsible clerical, office or other work that indicates ability to acquire the particular knowledge and skills needed to particular knowledge and skills needed to operate a telephone switchboard, and provide assistance to personnel, customers, and others.-or-One year of education above high school is also qualifying for the GS-3 level (must provide transcripts). One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.-or-Combined Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at the GS-3 level. The total combined percentage must equal at least 100 percent to qualify an applicant. GS-04: One year of general experience. General experience preforming progressively responsible clerical, office or other work that indicates ability to acquire the particular knowledge and skills needed to particular knowledge and skills needed to operate a telephone switchboard, and provide assistance to personnel, customers, and others.-or-Completed (2) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. (Must provide evidence with your application).-or-Combined Education and Experience: Equivalent combinations of education and experience that when combined fully meet the minimum qualification for this position. The total percentage must equal at least 100 percent to qualify an applicant for GS-04 grade level You must meet all qualification requirements within 30 days of the closing date of the announcement. Education If you are using education to qualify as a substitution for experience, you MUST submit a copy of your transcripts or an itemized list of college courses which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree, year earned) in your resume. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information Per IHS policy (SGM 21-04) IHS selectees to positions located in Federally operated hospitals, health centers, and clinics must be fully vaccinated for COVID-19 before entry on duty or have IHS approve a medical or religious exemption. If an exemption is approved then wearing a face mask and regular testing for COVID-19 will be required. Your Human Resources Specialist will provide a list of documents acceptable as vaccination proof and instructions on how to submit your vaccination documentation or how to request a medical or religious exemption, if needed. Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement. Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. This position is covered by a Bargaining Unit.