We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits, strong culture, and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive salary package

• HMO on the first day with free dependents

• Retirement benefits

• Merit Increase

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Work Arrangement: Hybrid Work Set-Up

Schedule: Night-shift

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for a Training and Documentation Specialist to join our Policy Admin - Training & Development team at MBPS. In this role, you are accountable for the facilitation of skill-based training.

Key Responsibilities:

• Regularly review and evaluate course delivery and material to ensure they meet client and learner needs and that standards of quality and effectiveness are maintained.

• Follow up with learners and stakeholders to measure program success and ensure learning transfer.

• Conduct training needs and skill gap analyses for transactional/service roles

• Create learning objectives and measures to deliver knowledge transfer

• Provide training performance feedback to participants and managers

• Manage intake process and prioritization for training requests

• Create and maintain variety of training documents and aids

• Create and manage project plans and training schedules

• Manage intake tool for documentation (triage of incoming requests, providing timely responses)

• Ability to create and maintain procedure documentation in knowledge databases in an efficient way to reduce duplication and effort

• Manage small scale documentation update initiatives

• Maintain document controls assuring accurate audit trail for all updates

• Other duties as assigned

Qualifications:

Minimum Skills to Hire:

• 1 year relative experience in learning and development

• Excellent English communication skills (spoken and writing)

• Strong customer service skills (ability to build rapport, demonstrate empathy, and outline key steps in delivering good customer service)

• Strong analytical and problem solving skills to comprehend and act on presented customer concern or problem

• Ability to multi-task and navigate multiple applications at the same time

• Demonstrated capability to perform knowledge transfer

Nice to Haves:

• Preferably, with facilitation background

• Basic knowledge in Individual Insurance is an advantage

• Basic knowledge in Training Needs Analysis is an advantage

• Basic knowledge in Technical writing and usage of SharePoint, Ondexx and Salesforce is an advantage

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .