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AAA Mid Atlantic Travel Advisor, Travel Contact Center in United States

Are you passionate about travel? Do you have a knack for sales and love helping others plan their dream vacations with at least of 18 months of travel agent experience? If so, we're looking for a full-time team member to join our dynamic team of Travel Agents at AAA.

Experience is key in this role, especially related to travel sales and personal travel adventures. if you've got a strong background in travel sales and have explored the world firsthand, we want to hear from you! Additionally, if you've graduated from an accredited travel school, that's a huge plus. Must have domestic and international experience.

This is a fully remote/work from home position. In order to be considered, candidates must reside within our territory, which includes Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, and West Virginia.

Why work for AAA Club Alliance?

  • Fully remote/work from home.

  • Computer equipment provided.

  • Almost 4 weeks of Paid Time Off, plus 6 paid company holidays and 2 floating holidays.

  • Virtual Training requirement: (PAID) Monday - Friday (9:00 a.m. - 5:30 p.m. EST) for the first 7 weeks. Work schedule will begin after training is completed.

  • Experience a balanced work-life with a remote work option and a 5-day work week. Enjoy one day off between Monday and Friday, plus one weekend day off each week

  • Company- wide Career mobility opportunities

In addition, we also offer:

  • Competitive hourly rate $17.00 - $22.50 depending upon salary zone and experience plus monthly commissions.

  • Medical, Dental, Vision and Prescription coverage

  • 401(k) plan with company match up to 7%.

  • FREE AAA Premier Level Membership

  • FREE Life Insurance

  • Auto repair, travel, and merchandise discount

  • Paid time off for volunteering, tuition reimbursement​ and access to professional designation programs and so much more!

AAA Travel Advisors support Member/non-Member sales and service on multiple levels through multiple communication channels related to full-service domestic and international travel products.

In addition, AAA Travel Advisors also:

  • Serve Members/non-Members through telephone, email, and web chat channels by selling and servicing all domestic and international travel-related products. with a concentration on Diamond Elite and Preferred vendor products.

  • Operates and is familiar with all ACA travel systems and applicable travel partner booking sites.

  • Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets.

  • Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to AAA travel while demonstrating a pleasant and professional manner in compliance with quality guidelines.

  • Participates as a user in testing of new systems/procedures. Mentor other Travel Contact Center Associates.

Do you have what it takes to be a AAA Travel Advisor:

  • High School Diploma

  • A graduate of an accredited travel school (Preferred)

  • Minimum of Eighteen (18) months experience as a full-service Leisure Travel Agent

  • Experience with domestic and international travel.

  • Must be able to work one weekend day each week (shorter hours) - steady schedule.

    #LI-Remote #US

    AAA Club Alliance (ACA) is an affirmative action - equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Sales

Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly six million members in 13 states and Washington, DC. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.

We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. So that leaves one question, are you ready to make a difference? (https://cluballiance.aaa.com/about/careers?pcrdl=true)

Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Employee Referral process!

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can view our virtual benefit fair here. (https://www.virtualfairhub.com/AAAClubAlliance/public/welcome)

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.

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