Founded in 2010, we started RevenueWell because we saw a way to use the latest marketing automation technology to help dentists build better, more connected relationships with their patients and communities. We think it’s a problem worth solving, and thousands of dental practices across the country seem to agree. The company has grown very quickly over the last few years, and we’re now a team of about 200 diverse people that are committed to our mission, super-focused on our product, and fanatical about helping our customers succeed. 

In December 2019, we partnered with Marlin Equity Partners to help us aggressively expand our vision in healthcare. Since then, we have more than doubled our footprint (through strong organic growth and acquisition of PBHS) to over 12,000 customers, and we are just getting started! If you are excited about healthcare, working with talented people, aren’t afraid to roll up your sleeves, and want to help build a healthcare technology company that makes a real difference for providers and patients – this opportunity might just be for you. 

JOB OVERVIEW

We are seeking a highly motivated and technically skilled VoIP Engineer to join our dynamic team. As a VoIP Engineer, you will be responsible for assisting in the design, implementation, and maintenance of Voice over Internet Protocol (VoIP) systems. The ideal candidate will have a solid understanding of networking principles, VoIP technologies, and possess strong problem-solving abilities.  

WHAT YOU’LL DO:

• VoIP Phone configuration and Implementation 

• Assist in the design, deployment, and configuration of VoIP Phones 

• Collaborate with senior engineers, and On-Boarding teams to integrate VoIP solutions into existing customers network infrastructure

• Diagnose and resolve technical issues related to VoIP systems promptly

• Provide technical support to end-users and address service interruptions in a timely manner

• Working understanding of phone configuration parameters and files

• Monitor and analyze network traffic to optimize Quality of Service for VoIP applications

• Implement measures to ensure efficient and high-quality VoIP communication

• Implement security measures to safeguard VoIP systems against potential threats

• Ensure compliance with industry standards and regulations related to VoIP communication. 

• Collaborate with cross-functional teams to understand business requirements and contribute to the development of scalable VoIP solutions

• Communicate effectively with team members, management, and end-users to convey technical information clearly. 

WHAT WE’RE LOOKING FOR:

• Bachelor degree in a relevant field (Computer Science, Information Technology, Telecommunications, etc.) or equivalent work experience

• Strong knowledge of VoIP protocols (SIP, RTP, etc.) and experience with VoIP platforms

• Knowledge of packet capturing and other diagnostic tools

• Expertise with networking concepts, TCP/IP, and routing protocols

• Great understanding of telephony concepts and PBX systems

• Experience with VoIP-related hardware and software solutions

• Strong troubleshooting and analytical skills

• Excellent communication and interpersonal skills

PREFERRED SKILLS:

• Certification in VoIP and Networking technologies (e.g., CPNI, Cisco CCNA Collaboration, CompTIA Network+, etc.) 

•  Experience with VoIP monitoring tools 

• Familiarity with cloud-based VoIP solutions

• Familiarity with Poly PDMS – SP and Yealink RPS Platforms is a plus

WHAT’S IN IT FOR YOU: 

• Competitive Compensation: This position offers a base salary and bonus. Employees who demonstrate successful goal attainment and commitment will have the opportunity for career growth and advancement in the organization. 

• Entrepreneurial Culture: You manage your business. We strongly encourage our Employees to leverage their skill sets and creativity to provide the best service and solutions to our current clients. 

• Work/Life Balance: A super laid-back environment where hustle goes a long way and work is enjoyable. A true Work Hard Play Hard mentality. We believe in working hard, for our clients every day while ensuring satisfaction in your role and ample time to enjoy activities outside of work. Along with having remote flexibility. 

• YOU Make the Difference: You’ll spend your days building and maintaining relationships with new and existing customers. You will be consulting with health professionals to help them be more profitable, to be more present for their patients, and to make office life easier! 

• Great Benefits: Several comprehensive benefit offerings to choose from and a no-wait 401k plan with company match. 

   

RevenueWell is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.  

No search firm solicitations, please.   

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