Customer Advocate

Requisition ID: 5772

Location:

Visalia, CA, US, 93278CA, US, 95965Atlanta, GA, US, 30328

Department: Customer Service

Travel: Up to 25%

If you are a GPI employee, please click the Employee Login before applying. (https://graphicpact2test.valhalla55.stage.jobs2web.com/)

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we’d love to hear from you.

A World of Difference. Made Possible.

Customer Advocate

The Customer Advocate will work closely with an assigned set of accounts to provide overall account management. The ability to impact and grow with a global organization makes this an exciting and impactful opportunity. You will find a fast-paced environment focused on delivering world class customer service. This is an excellent opportunity to contribute to the success of our organization.

We offer a flexible work schedule, a robust benefit package including tuition reimbursement and matching 401K with no vesting period.

Graphic Packaging International is a leader in the food and beverage packaging industry. The ideal candidate will be part of a customer service team that will support GPI's National Division and have responsibility for the day-to-day management for all aspects for an assigned account or accounts. Problem-solving, long-term relationship development, and responsiveness are keys to success in this role. The Advocate will interact with multiple business units to drive results by executing order fulfillment processes to exceed customer expectations and align with GPI business, financial and operational objectives.

Position Responsibilities

• Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment.

• Order and inventory management based on forecast and other modeling.

• Manage on time and in full shipments.

• Project management for our external customers (developing new business with existing customers).

• Participate in Cost Savings and Business Improvement Initiatives to deploy continuous improvement.

• Develop strong relationships with internal and external customer contacts.

• Liaison between GPI and our customer on all aspects of account management.

• Tactical use local ERP system transactions and processes as required for assigned Customer related reporting, SharePoint and order management tools to meet customer needs.

• All other duties as assigned.

This Job Description is not intended to be all-inclusive. The employee will also perform other reasonably related business duties, as assigned by immediate manager and other management personnel.

Required Skills:

• Demonstrate and consistent adherence to our core values.

• Effective communication, both written and verbal across all levels of the organization.

• Knowledge and demonstrated use of Microsoft office--Excel, Word, Power Point, and Outlook.

• Positive and collaborative interpersonal skills.

• Demonstrated analytical skills.

• Time management and organizational skills.

• Data Accuracy.

• Advanced computer skills preferred.

• Demonstrated ability to apply proactive and critical thinking skills to problem-solve solutions with regard to all applications.

• Customer focus, Integrity, Composure, Action-oriented, Team-oriented, Effective communication skills, Responsiveness, Accountability, and Learning agility.

• Manufacturing or Packaging industry experience preferred.

Required Experience:

Associates degree or equivalent work experience preferred.

GPI’s Benefit Program

• Competitive Pay

• 401(k) w/employer matching

• Health & Welfare Benefits

• Medical, dental, vision, and prescription drug coverage

• Short and Long-Term Disability

• Life Insurance

• Accidental Death & Dismemberment (AD&D) Insurance

• Flexible Spending and Health Savings Accounts

• Various Voluntary benefits

• Adoption Assistance Program

• Employee Discount Programs

• Employee Assistance Program

• Tuition Assistance Program

• Paid Time Off + 11 paid company holidays each year

Applications accepted on an ongoing basis and there is no deadline.

Pay Range: $50,190.00 - $62,790.00

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law.Click here to view the Poster, EEO is the Law. (http://performancemanager4.successfactors.com/Graphicpkg/SF_eeo_is_the_law_federal_poster.pdf)

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Nearest Major Market: Visalia

Nearest Secondary Market: Tulare