Job Information
Pendle Hill Guest Services Associate in Wallingford, Pennsylvania
GENERAL SUMMARY: The Guest Services Associates provides event and group support under the direction of the Guest Services Coordinator at our spiritual retreat center, which is a contemplative space and a vibrant, busy organization. General duties include a variety of set up and breakdown tasks, meal hosting duties, greeting customers, and supporting the functions of other colleagues, especially the housekeeping staff. In general, this position provides excellent customer service to a variety of adult spiritual seekers, students, families, and groups on campus. Responding well to customer feedback will be an important factor in ensuring quality service and assisting improvement in the department.
DUTIES AND RESPONSIBILITIES:
- Demonstrate a welcoming presence and excellent customer service. Reflect Pendle Hill's mission and values in all interactions.
- Fulfill Pendle Hill's practice of Radical Hospitality, and ensure all guests feel welcome.
- Follow instructions and checklists, prioritizing the most necessary items while filling remaining time with "back-burner" items.
- Participate in the set up and cleanup of meeting spaces and dining rooms.
- Ensure clean, orderly, and safe facilities, meeting rooms and guest rooms.
- Set up and monitor AV equipment in meeting spaces. Support and troubleshoot AV technology use.
- Set up and organize refreshments for programs, conferences, and special events.
- Participate in the set-up and hosting duties of the dining room.
- Coordinate event details with clients upon their arrival.
- Participate in hosting program and conference facilitators throughout their visits.
- Participate in all forms of registration at Pendle Hill for guests, programs and conferences, including reception desk operations, payment and orientation.
- Assist in the inventory, order and maintenance of household and conference supplies, AV and housekeeping equipment, first aid and room keys.
- Participate in the hospitality and emergency cell phone "on call" duty during working hours.
- Support the Guest Services Coordinator in monitoring the general maintenance and cleanliness of our vehicles and equipment.
- Other tasks as assigned.