Description

Job Summary:

We are seeking a dedicated Customer Service Representative to join our team in Walnut, CA. The ideal candidate will be responsible for providing exceptional customer support by addressing inquiries, resolving issues, and ensuring a seamless experience for clients. This role requires excellent communication skills, a positive attitude, and a commitment to customer satisfaction.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or in person.

• Provide detailed information about products and services to clients and customers.

• Resolve customer complaints and issues efficiently and professionally, escalating as necessary.

• Process orders, returns, and exchanges accurately using the company’s system.

• Maintain up-to-date knowledge of company offerings and policies to assist customers effectively.

• Track and follow up on customer interactions to ensure resolution and satisfaction.

• Collaborate with internal teams to address customer needs and provide timely solutions.

• Maintain accurate records of customer interactions and transactions in the CRM system.

• Suggest improvements to processes and procedures to enhance customer experience.

  Requirements

Qualifications:

• High school diploma or equivalent required; college degree preferred.

• Proven experience in customer service or a related field.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.

• Ability to work in a fast-paced environment and manage multiple tasks.

• A friendly, professional demeanor with a focus on customer satisfaction.

Preferred Qualifications:

• Bilingual skills are a plus.

• Experience in retail, logistics, or e-commerce industries is advantageous.

Work Environment:

• Office-based position with standard weekday working hours.

• Collaborative, supportive team environment focused on delivering excellent customer experiences.

Compensation and Benefits:

• Competitive hourly rate or salary based on experience.

• Comprehensive benefits package, including health, dental, and vision insurance, PTO, and opportunities for professional growth.

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .