Job Information
Wamsutter Conoco Service, Inc. Service Writer in WAMSUTTER, Wyoming
Whether you are looking for a fantastic full-time career, or a great part-time job, the position of Wamsutter Conoco Service Writer is the most important one in our company. As a Service Writer, you are the face of Wamsutter Conoco to our customers. Your most important job is to provide outstanding customer service and maintain a clean, customer-friendly environment in the shop. You will also schedules repairs with customers and prepares schedules with shop & field service personnel. Oversees timely processing of work orders.
What Will You Do?
• Answers walk-in customer inquiries, responds to customer phone calls and schedules work based on customer inquiry and labor needs.
• Recognizes customer needs and responds accordingly.
• Informs managers and others of current status of schedule, work orders and customer needs.
• Responds to requests for purchasing, billing, invoicing information, as well as requests for machine information and work orders.
• Prepares quote, reflecting cost of repairs to customer.
• Opens, prepares and closes work orders. Contacts customers to obtain purchase orders at work order closing.
• Enters service story on work orders.
• Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures and standards.
• Performs other duties as assigned.
• Provide prompt, efficient and courteous customer service
• Maintain a clean, customer friendly environment in the store
• Ring customer sales on an electronic cash register
• Receive cash from customers and give correct change
• Perform all regular cleaning activities and other tasks that are included on job assignments
• Expedites the procurement of parts needed for equipment repair by determining parts availability.
• Ensures inventory meets proper turnover ratio standards.
• Researches catalogs and contacts vendors to ascertain cost and availability of parts.
• Prepares weekly and monthly inventory level reports.
• Must be able to follow directions and instructions from your Supervisors and Management
• Mechanical aptitude would be helpful