Job Information
Family & Community Services, Inc. Administrative Intake Specialist - Valley Counseling Services, Adult Office - Full-Time in Warren, Ohio
Administrative Intake Specialist
Job Details
Job Type
Full-time
Warren, OH • Valley Counseling Services
Description
Full Time (40 hours/week)
Pay: $18.00/hour
GENERAL STATEMENT OF DUTIES:
Verifying insurance, processing insurance claims, correcting claims that have been rejected, and taking and processing payments. Experience specifically in front desk billing for mental health services would be very preferred but training will be provided.
ESSENTIAL RESPONSIBILITIES:* *
Reflect the agency's mission and values in professional style & personal actions
Applies strategic thinking for role; anticipates and/or identifies problems and opportunities
Collaboratively working with Executive Director to carry out tasks and strategic goals
Answering general and new client calls
Receiving and calling potential clients, supporting them with the intake process which can include paperwork, faxing releases, support with scheduling
Sending, receiving, and distributing correspondence as directed (e.g., mail, faxes, etc.)
Maintains clean and friendly environment of the reception, lobby, and offices
• Maintain or develop proficiency in utilizing the agency's Electronic Health Records (EHR) system
Check patient's eligibility, and obtaining proper insurance verification or prior authorizations
Knowledge and understanding of co-insurance, co-payments, deductible, and out-of-pockets
Tasks as assigned in a growing agency
Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.
Other duties as assigned.
Requirements
QUALIFICATIONS
- Valid Ohio Driver's License and ability to meet agency requirements for driving insurability if
applicable.
- Must be able to meet agency requirements for criminal back ground check (Ohio Bureau of
Criminal Identification & Investigation) if applicable.
MINIMUM EDUCATIONAL/LICENSURE REQUIREMENTS:
High School Diploma or GED Required
* *
* MINIMUM EXPERIENCE REQUIREMENTS: *
Effective communication skills, both written and verbal
Knowledge of EAP, Workman's Compensation and CareLogic
Ability to initiate and maintain self-organizational systems to ensure job tasks are completed as expected (e.g.,
calendar of tasks/responsibilities)
Trustworthiness in handling sensitive information (with special preference given to candidates with HIPAA
compliance knowledge and training)
Proficiency with Microsoft Office applications and general computer proficiency
Reliable and dependable attendance
Ability to call insurance companies and clients to verify information or follow up on claims
Knowledge of Medicare, Medicaid, HMO, PPO, advantage plans and guidelines highly desired
Experience with patient billing software preferred
Behavioral health electronic medical record software, preferred