Emergency Alarm Response Operator - EMERG007221-00001 & CENTR007209-00001

DESCRIPTION/RESPONSIBILITIES: Summary: Are you considering changing careers or looking for new opportunities?  

Our Central Station Operator position offers the opportunity for growth and advancement.  

What You'll Do:  * Process and handle alarm signals accurately and in a timely manner.  * Dispatch proper authorities (Police/Fire/EMS) per established procedures.  * Respond to inbound calls from customers and vendors.  * Place outbound calls to customer or responsible party and provide accurate information so they can make an informed decision regarding their alarm.  * Provide top quality customer service over the telephone.  * Assist customers with their accounts by updating information.

What You'll Need:  * High School Diploma or equivalent  * Customer Service Experience  * Account Management Experience  * Dispatch Experience  * Phone Etiquette  * Communication Skills  * Computer Literacy and Navigation

What You'll Get:

We offer a "Total Rewards" package including:

 * Competitive compensation with incentive eligibility.  * Medical, dental and vision coverage  * Company paid life and AD&D insurance.  * Company paid short- and long-term disability.  * Voluntary benefit products  * 401k retirement savings plan  * Flexible Spending Account  * Paid time off  * Tuition reimbursement  * Employee Assistance Program (EAP)

Our Values:  * Win as a team.  * Do the right thing.  * Make a difference every day.  * Get it done.  * Think big.

If you share these ideas, we'd love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)