Computer Support Administrator

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

Job Description

Responsible for resolving IT hardware and software infrastructure (desktops, laptops, VDI, servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software or system functional specifications. Analyzes, troubleshoots and resolves issues with IT infrastructure including user systems, servers, storage, VTC equipment and network connectivity. Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users. Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment. Supports new infrastructure projects. Maintains all configuration documentation for assigned infrastructure.

We are looking for experienced, innovative and self-motivated IT Specialists to support enablement of the customer's mission objectives.

What You’ll Get to Do:

CACI has an excellent opportunity for an experienced, self-directed, Computer Support Administrator, Senior (CSA).

This position is in support of a Department of Defense (DOD) organization located at the Pentagon. The Computer Support Administrator, Senior is responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, MFD’s and AV equipment. Assist employees via remote access, phone, or in person. May also mentor or train other Computer Support Administrators. Candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be customer service-oriented, self-motivated and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Selected candidates may be required to provision and maintain mobile devices (NIPR, SIPR).

More About the Role:

The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. The candidate must be experienced in interfacing with both client managers and system users.

Specifically, the Computer Support Administrator will be responsible for supporting systems and applications on a geographically dispersed Windows 10 and 11 Enterprise network. Installing, configuring and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers. Installing and configuring application and operating system software and upgrades. Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution. Multiple device configuration including personal device support and configuration. Removing old equipment and performing data migration to new machines. Experience in implementation and administration of infrastructure services like FTP, IIS, DNS, DHCP, and GPOs. Analyzes user needs for business applications. Researches alternatives and proposes solutions. Coordinates hardware and software system installation and ensures specifications are met. Create and maintain thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge Databases. Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule

Analyzing and making recommendations for hardware and software standardization.

Additionally, the CSA will provide remote support and/or travel to customer sites as required.

You’ll Bring These Qualifications:

Currently hold an adjudicated Top Secret/SCI Clearance and be able to maintain

Microsoft Certified Solutions Associate MCSA: Windows 10/Office 365

DOD 8570 IAT 2 compliance (CompTIA Security +, Equal or greater)

These Qualifications Would be Nice to Have:

ITIL v3 - Foundation

Automation using Microsoft PowerShell, VBScript, or batch files

Adaptable to changing circumstances and operational needs

Understanding of Department of Defense Military standards

Experience working with basic networking to include foundations of Cisco Routers and Switches

BA/BS + 5 years recent specialized or AA/AS +7 years recent specialized or a major cert + 9 years recent specialized or 11 years of recent specialized experience

ELITE

What We Can Offer You:

We’ve been named a Best Place to Work by the Washington Post.

Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

We offer competitive benefits and learning and development opportunities.

We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

For over 65 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)

The proposed salary range for this position is: