Description

Summary:

The CRM Coordinator will play a key role in supporting the day-to-day management of our Salesforce environment and Account Engagement operations. This position will report to the Senior Manager, Sales Marketing to help create, develop, and implement processes, as well as provide end user support to our Ticketing, Corporate Partnership, Nationals Park Events, and Ballpark Tours teams. Additionally, this role will support email automation efforts as needed.

Key Duties & Responsibilities:

• Work alongside manager as a primary system administrator for the Salesforce environment

• Assist with all basic administrative functions, including user account maintenance, reports and dashboards, workflows and other routine tasks

• Onboard and train new users on how to navigate through the platform and promote best practices

• Provide support and troubleshooting assistance to all users, addressing issues, and ensuring smooth CRM operation

• Support system updates and provide targeted recommendations on how to improve CRM platform in terms of page layouts, fields, campaigns, workflows, triggers, and validation rules based on business processes

• Identify, define, maintain, and improve CRM workflows and system processes to increase efficiencies

• Support Partnerships and Suites team by adding product assets, maintaining an efficient CRM process and assisting with automations to increase productivity

• Assist Senior Manager, Sales Marketing with new business launch and renewal cycle process in Salesforce including, but not limited to creating new products, prices, and opportunities

• Champion data quality, data accuracy, and data-driven decision making within the organization

• Assist with creation, launch and maintenance of automated email campaigns using Salesforce Account Engagement

• Additional special projects as needed and assigned

Skills Required:

• Excellent project management skills and a positive attitude

• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

• Ability to assess the impact of new requirements on Salesforce and key upstream and downstream applications, systems and processes

• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

• Highly proactive, detail oriented, and a quick learner with strong writing and communication skills

• Strong analytical and problem-solving skills with superior attention to detail

Experience Required:

• Bachelor’s degree

• Minimum two years of experience using Salesforce or similar CRM product

• A demonstrated ability to understand and articulate complex requirements

• Strong understanding of CRM best practices and sales processes

• Strong working knowledge of Microsoft Excel

Experience Preferred:

• Salesforce Admin certification

• Knowledge of SQL and extracting data from cloud storage

Compensation:

The projected annual salary range for this position is $49,826- $66,435 per year. Actual pay is based on several factors, including but not limited to the applicant’s: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.

Benefits:

The Nationals offer a competitive and comprehensive benefits package that presently includes:

• Paid vacation and sick leave, paid holidays throughout the year and a holiday break in December

• Medical, dental, vision, life and AD&D insurance

• Short- and long-term disability insurance

• Flexible spending accounts

• 401(k) and pension plan

• Access to complimentary tickets to Nationals home games

• Employee discounts

• Free onsite fitness center

Equal Opportunity Employer:

The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)