Description

We are in search of a Help Desk Support Spec IV to join our team located in Washington, DC. This role is pivotal in providing first-line technical support to our customers, dealing with inquiries regarding account administration, software distribution, and system status. This opportunity offers a long-term contract employment arrangement.

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance

• Oversee and update the problem tracking tool to ensure accurate record-keeping

• Provide solutions to complex problems and make routine recommendations

• Follow standard practices and procedures in analyzing data to readily provide solutions

• Report recurring issues to management for further investigation

• Provide training and guidance to other team members as a resource person

• Maintain customer credit records and process credit applications

• Handle network connectivity issues and provide solutions

• Liaise with supervisors, peer groups, and customers on a daily basis

• Ensure security protocols are adhered to in the handling of customer data.

Requirements • Must possess strong Customer Service skills.

• Management experience is essential.

• Proficiency in Documentation and Procedures.

• Prior experience in providing Technical Support.

• Familiarity with Quality standards and Human Resources (HR) Administration.

• Proficiency in Microsoft Outlook and Microsoft Office Suites.

• Supervising experience is required.

• Ability to deliver effective Presentations.

• Knowledge of 'About Time' software.

• Experience in Workstation Support.

• Strong Leadership Skills.

• Understanding of Security protocols.

• Ability to act as a Liaison between different departments.

• Basic Engineering knowledge.

• Excellent Communication Skills.

• Familiarity with SQL and Active Directory.

• Ability to Answer customer queries efficiently.

• Experience in Deskside Support.

• Knowledge of printing procedures.

• Strong Customer Support skills. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .