Summary This vacancy is for an Information Technology Specialist- (Applications Software) in the Office of the Chief Information Officer (OCIO), Office of the Secretary (OS) within the Department of Commerce (DOC). In this position, you will provide oversight and systems administration supporting business applications for the agency. Responsibilities As an Information Technology Specialist- (Applications Software), you will perform the following duties: Serves as a point of contact for new initiatives on new and efficient applications technologies that improve and enhance efficiency, ease of use, productivity, and support to the Office of the Secretary (OS) and across the entire Agency. Reviews new or changing business requirements, incorporating these requirements into existing or planned applications. Recommends enhancements to automated systems to improve system response time for users. Develops proposals and keeps abreast of technological advances to ensure continued optimum service. Plans and coordinates the installation, testing, operations, troubleshooting, and maintenance of applications and software to ensure the availability and functionality of systems supporting the OS. Assess, plan, design and request new and improved applications to meet users' needs. Provides customer support, technical assistance, systems advisory service, and training. Provides on-going technical advice and guidance to customers in the planning and use of applications software and a variety of other routine IT issues that impact the use, operation, and security for systems supporting the OS. Analyzes processes and problems relative to the design implementation of applications, and their supporting systems, and develops recommended corrective action. Develops and documents standard operating procedures for applications development, testing, and deployment and provides guidance to users and management. Recommends instructions for use, update, and enhancements of applications, and systems running or supporting the applications, and provides guidance and technical assistance in use, characteristics, and capabilities. Reviews and performs provisioning, testing and acceptance processes associated with cloud-based applications and services. Provides and manages application analysis techniques and procedures, including consulting with users, to determine and identify software and system functional requirement and specifications. This Job Opportunity Announcement may be used to fill other Information Technology Specialist- (Applications Software) GS-2210-13 FPL 14 positions within the Department of Commerce in the same geographical location with the same qualifications and specialized experience. This position is also advertised under OS-OCIO-ST-24-12453983, which is open to Merit Promotion eligible applicants. You must apply to both announcements if you want to be considered for both. Requirements Conditions of Employment You must be a U.S. citizen to apply for this position. You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use of possession of drugs. A probationary or trial period may be required. Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see https://www.sss.gov/). If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application. All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. Drug Test: NO License required: NO Pre-employment physical required: NO Bargaining Unit Position: NO Confidential Financial Disclosure Report (OGE form 450): NO Permanent Change of Duty Station (PCS) Expense: WILL NOT be paid Qualifications Qualification requirements in the vacancy announcements are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards. This handbook is available on the Office of Personnel Management's website located at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ OPM QUALIFICATION STANDARDS: OPM Group Coverage Qualification Standard for Information Technology (IT) Management 2210 Series (Alternative A) To qualify at the GS- 13 level: You must meet all of the below requirements: BASIC REQUIREMENT: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail: is thorough when performing work and conscientious about attending to detail. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND SPECIALIZED EXPERIENCE: Applicants must possess one year of specialized experience equivalent in difficulty and responsibility to the next lower grade level in the Federal Service. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position. This experience need not have been in the federal government. You must possess one full year (52 weeks) of IT-related specialized experience equivalent to the GS- 12 grade level in the Federal service. Specialized experience is described as: Designing or implementing new and improved cloud-based applications to meet business needs; and Planning, coordinating, and developing guidelines for the installation, testing, operation, troubleshooting, and maintenance of applications and software to ensure the availability and functionality of systems; and Provides technical advice and guidance to customers on information technology (IT) systems, application software, and functionality. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations e.g., professional; philanthropic, religious; spiritual; community, student, social). Volunteer work helps build critical competencies; knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education There are no education requirements for this position. Additional Information The following links provide information on various hiring authorities that do not fall under competitive examining procedures; however, they may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment. Veterans Employment Opportunities Act (VEOA) 30% or more disabled veterans Persons with disabilities Career Transition Assistance Plan (CTAP) Interagency Career Transition Assistance Plan (ICTAP) ICTAP and CTAP Eligibles: CTAP and ICTAP candidates will be eligible if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a rating of 85 out of 100. Information about ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: Employee Guide to Career Transition CTAP applicants MUST submit the following documents: A copy of your specific RIF notice; notice of proposed removal for failure to relocate; a Certificate of Expected Separation (CES); or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice eligibility for discontinued service retirement, or similar notice). A copy of your SF-50 "Notification of Personnel Action", noting current position, grade level, and duty location; A copy of your latest performance appraisal including your rating; and Any documentation from your agency that shows your current promotion potential. ICTAP applicants MUST submit the following documents: A copy of your RIF separation notice; notice of proposed removal for failure to relocate; notice of disability annuity termination; certification from your former agency that it cannot place you after your recovery from a compensable injury; or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement; A copy of your SF-50 "Notification of Personnel Action" documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc; A copy of your latest performance appraisal including your rating; and Any documentation from your agency that shows your current promotion potential. Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES, or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.