Summary You are encouraged to read the entire announcement before you submit your application package. OIG is responsible for preventing and detecting fraud, waste, abuse, and violations of law, and for promoting economy, efficiency, and effectiveness of USAID programs. OIG provides oversight of the U. S. African Development Foundation (USADF), the Inter-American Foundation (IAF), and Millennium Challenge Corporation (MCC). Responsibilities As the IT Program Manager your duties will be, but not limited to: Responsible for the formulation, development, acquisition, implementation, operational status, and coordination of Information Technology (IT) requirements for customers throughout the Organization. Responsible for managing complex projects as well as implementing and monitoring customer service standards and best practices. Developing and preparing preliminary reports attesting to program effectiveness and monitors project activities to make sure goals and objectives are achieved or achievable. Managing multiple IT projects, which require: reviewing, analyzing, implementing and recommending IT equipment/service requirements for various customers aligned with multiple contracts or projects; Meeting with management, user personnel and others across organizational lines as needed to discuss issues surrounding projects. Coordinating and leading special project teams as needed; independently planning and implementing project tasks, and providing guidance and direction to team members on special IT projects and assignments. Performing enterprise or program management duties as required. Responsible for customer relationship building and problem resolution management. Requirements Conditions of Employment Qualifications OPM Basic Qualifications - 2210 Series Individual Occupational Requirements (IOR):Individuals must have IT-related experience demonstrating each of the four competencies listed below: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: Completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: Resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. 3.Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: Convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: Solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate Specialized Experience:GS-13: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. One year of specialized experience refers to full-time work; we consider a part-time job on a prorated basis. Examples of qualifying specialized experience at the next lower level for this position includes: (1) experience handling complex projects as well as implementing and monitoring customer service standards and best practices, (2) developing and preparing preliminary reports attesting to program effectiveness and monitors project activities to make sure goals and objectives are achieved or achievable, (3) reviewing, analyzing, implementing, and recommending IT equipment/service requirements for various customers, (4) coordinating and leading special project teams as needed. Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience relevant to the position's duties to be filled, including volunteer experience. Career Transition Program: This program applies to Federal workers whose positions have been deemed 'surplus' or no longer needed, or an employee has been involuntarily separated rom a Federal service position within the competitive service. For information on how to apply and what documents to submit as an ICTAP or CTAP eligible, go to: http;//www.opm.gov/rif/employee_guides/career_transition.asp. CTAP/ICTAP candidates will be referred to the selecting official if they are found well qualified. Well-qualified means an eligible employee who possesses the knowledge, skills, and abilities that clearly exceed the position's minimum requirements. A well-qualified employee must meet the qualification and eligibility requirements of the position, including any medical qualifications, suitability, and minimum education and experience requirements, meet all selective factors (where applicable); meet quality ranking factors and are assigned a score of 85 or higher; be physically qualified with reasonable accommodation to perform the essential duties of the position; meet any special qualifying U.S. OPM-approved conditions; AND be able to satisfactorily perform the duties of the position upon entry without additional training. A well-qualified candidate will not necessarily meet the definition of highly or best qualified when evaluated against other candidates who apply for a particular position. Selecting officials will document the job-related reason(s) for qualification determinations in the absence of selective and quality ranking factors. Education This position does not have a positive education requirement, therefore, transcripts are not required. Additional Information USAID is an independent Federal Government agency that receives overall foreign policy guidance from the Secretary of State. With headquarters in the District of Columbia, we operate in more than 100 countries worldwide, playing an active and critical role in the promotion of U.S. foreign policy interests. When crisis strikes, when rights are repressed, when hunger, disease, and poverty rob people of opportunity, USAID acts on behalf of the American people to help expand the reach of prosperity and dignity to the world's most vulnerable people. USAID employees and contractors must commit to maintaining a workplace free of sexual misconduct, including harassment, exploitation, and abuse, and adhere to USAID's Counter-Trafficking in Persons Code of Conduct. For information on the effort to counter all forms of human trafficking, including the procurement of commercial sex acts and the use of forced labor, visit http://www.state.gov/g/tip. For more information about USAID, visit http://www.usaid.gov. This announcement may be used to fill additional vacancies. These are Testing Designated Positions (TDP's) under the Agency's approved Drug-Free Work Place Program. All applicants selected for this position will be subject to random drug testing once they begin working for the Agency. Direct Deposit/Electronic Funds Transfer is required. Moving and relocation expenses are not authorized. Mythbuster on Federal Hiring Policies: https://hru.gov/Studio_Recruitment/tools/Mythbuster_on_Federal_Hiring_Policies.pdf. EEO Policy: EEO Policy Statement. Reasonable Accommodation Policy: Reasonable Accommodation Policy Statement. Veterans' Information: Veterans Information. Telework: https://www.telework.gov/. Selective Service Registration: http://www.sss.gov/. This is a term appointment, made for an initial period of 13 months. The appointment may be extended up to a total of 4 years, in increments of 1 year or less. Permanent competitive career or career-conditional employment cannot be acquired through a term appointment. Term employees are eligible to participate in most of the benefit programs available to permanent federal employees, e.g., the FEHB, FEGLI, Federal Employees Retirement System (FERS) and the Thrift Savings Plan (TSP). It is the Government's policy not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. USAID will use information about an individual's employment experience only to determine their qualifications and assess their relative level of knowledge, skills, and abilities. Although an individual's conduct may be relevant in any employment decision, including behavior during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not be the basis of an unfavorable suitability or fitness determination.