Summary This position is located in the Corporate Operations Branch, Corporate & Legal Operations Section, Legal Information Technology Unit in the Legal Division and is responsible for providing comprehensive cost effective information technology services. Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement. Responsibilities -Assists with the development, implementation, and assessment of Legal Division learning and development initiatives. -Provides support and communication in carrying out the Division’s innovation and technology-based solutions and initiatives. -Develops and distributes communication/marketing strategy for advertising the availability of the individual tutorial services and classroom/virtual training sessions -Troubleshoots and assists with a variety of IT problems and analyzes the areas of concern, e.g. systems, hardware, equipment, etc. -Develops and conducts training. Produces training materials for Legal Division internally developed systems and applications. -Provides training program management support which includes the administration and management of all activities to satisfy the training requirements identified by the Legal Division. Requirements Conditions of Employment U.S. Citizenship is required. Registration with the Selective Service. Employment Conditions. Minimum Background Investigation (MBI) required. Qualifications Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here. CG-12:Applicants must have completed at least one year of specialized experience equivalent to at least the 11 grade level or above in the Federal service. Specialized experience is defined as supporting the administration and execution of a training program to include: planning course schedules; developing instructional materials; evaluating training outcomes and curriculum; creating training resources; delivering technical training utilizing presentation styles and methods focused on adult learning principles during face-to-face or virtual classroom training sessions; and providing technical support to end-users by troubleshooting and assisting with a variety of IT problems. You must have Information Technology (IT)-related experience which demonstrates proficiency in each of the following competencies: • Attention to Detail - Is thorough when performing work and conscientious about attending to detail. • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 85 “well qualified” for this position. For more information, Click Here. Applicants must have met the qualification requirements (including selective placement factors – if any) for this position within 30 calendar days of the closing date of this announcement. Education There is no substitution of education for the experience for this position. Additional Information Selectee(s) for this position will be required to report to their duty station office at least 1 day per pay period beginning January 2, 2024, and at their supervisor’s direction to support mission and project needs. In person reporting requirements are expected to increase in July 2024. If selected, you may be required to serve a probationary or trial period as applicable to appointment type. To read about your rights and responsibilities as an applicant for Federal employment, click here.