Req ID: RQ192124

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: Other

Job Family: Systems Engineering

Skills:

End User Support,Information Technology (IT) Support,Systems Development,Systems Engineering

Certifications:

ITIL Foundation - ITIL

Experience:

5 + years of related experience

Job Description:

IT Support Consultant, US Senate

Job Description

Seize your opportunity to make a personal impact as an IT Support Consultant providing IT support services critical to the Legislative Branch of the U.S. Government. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

At GDIT, people are our differentiator. As an IT Support Consultant serving the U.S. Senate Sergeant at Arms in Washington, D.C., you will help ensure today is safe and tomorrow is smarter. Our work depends on the IT Support Consultant joining our team to ensure Congress’ upper body has the IT support and resources it needs to serve the American public.

HOW THE IT SUPPORT CONSULTANT WILL MAKE AN IMPACT

• Provide proactive, on-site Engineering and Consulting support for customer issues with IT hardware, software, and systems to assigned customer offices, including assisting offices optimize the configuration of existing systems and recommending changes in hardware or software through established processes;

• Proactively manage assigned offices/systems by anticipating issues due to system changes, software upgrades, and other environmental changes;

• Minimize calls to the Help Desk by developing a rapport with assigned offices and suggesting systems management improvements;

• Working with project leadership to ensure support teams maintain program service levels;

• Preparing and delivering technical briefings and reports to customer staff and/or hardware and software vendors;

• Adhering to a formal change control process to ensure agreement on all objectives and tasks; and

• Adhering to the quality assurance plan for the program and all task orders.

WHAT YOU’LL NEED TO SUCCEED:

• Education : A bachelor’s degree in a relevant field such as computer science, information technology, or business administration (or equivalent years of experience); an ITIL 4 Foundation Certification; and one of the following certifications are required: MSCA, MCSE, ACSP, ACMT.

• Experience : at least five (5) years of direct customer support experience providing end-user support services. At least three (3) years of experience with JAMF for Mac, MECM/SCCM for Windows, MDM/UEM (e.g., Intune or Workspace ONE), and PowerShell Automation. Experience supporting both Windows and Apple environments along with associated back-up solutions. Experience in supporting iOS and Android devices, including setup, troubleshooting, and maintenance.

• Security clearance level : All contract personnel must pass a United States Capitol Police background check and are required to be U.S. persons

• Skills and abilities: Experience delivering to ‘white glove’ service standards including serving a large VIP population. Ability to work atypical hours through on-call rotations. Must be able to lift 50 lbs.

• Location : Washington, DC

#GDITJOBS #SENATE #SystemEngineer

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you build your skills and own your career

• Professional growth opportunities including paid education and certifications

• Rest and recharge with paid vacation and 10 company-paid holidays

The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.