Desired Experience

• Manage up to 15 personnel on an IT support program

• Experience with Research, Data, Cloud Migration, various IT and Communications projects

• Performing gap analysis and trend analysis

• Determining operational objectives of business requirements

• Evaluating existing or interfacing systems and provide analysis and recommendations on whether interfaces should be continued or be functionally subsumed

• Identifying modifications and improvements to enhance efficiencies and performance of existing system features

• Identifying core business needs and decompose and document in concepts of operation, briefings and project schedules

• Documenting business rules and construct use cases and workflow diagrams as needed

• Excellent written and verbal communication skills, including experience in writing materials relevant to organization, project and task goals and presenting material to senior

• Government officials and proficiency in the use of Microsoft Office applications

• Demonstrated experience in conducting business and technical analysis by facilitating working group sessions and engaging working group members in order to understand and document customer stakeholder functional and technical needs

• Experienced in Project and Portfolio Management best practices, solutions, associated tools; business process analysis and re-engineering methodologies and processes

• Demonstrated experience in automating workflows, data management, and reporting in using an Enterprise Service Management (ESM) tool, i.e. ServiceNow ITSM and ITBM modules

• Thorough knowledge of organizational development methodologies

• Experience facilitating work sessions, mentoring project managers or other staff, and conducting training sessions

• Experience developing or revising procedures, templates and other related documentation as a result of research, interviews, and work sessions

• Experience in articulating functional and technical needs to provide support with the liaison between functional stakeholders and the engineering/development teams

• Demonstrated experience in assessing customer current business processes and functions and make recommendations for improved functional services

  Tools:

• MS Office Suite (Outlook, Word, Excel, PowerPoint)

• Microsoft Office Visio 2016

• Microsoft Office Project 2016

• MS SharePoint 2016

• MS Power BI

• ServiceNow

  General Skills

• Key coordinator/team lead between multiple project teams. May work independently and supervise junior staff.

• Excellent written and verbal communication skills, including experience in writing materials relevant to organization, project, and task goals and presenting material to senior Government officials

• Experience facilitating work sessions, coaching/mentoring team members or other staff, and conducting training sessions

• Providing meeting support (facilitate meetings, prepare agenda, prepare project briefings, present to the stakeholders, document and distribute meeting minutes, and track actions)

• Exceptional organizational skills with the ability to coordinate multiple work streams, multi-task and work well under tight deadlines

• Strong interpersonal skills and proven experience in building partnerships with business and technical stakeholders as applicable

• Flexibility is a must, as well as the ability to work in a collaborative team environment

• Self-starter with ability to perform and lead work independently

• Participate in project planning and schedule development/maintenance activities

• Having the ability to working through a backlog of client requirements

• Providing Weekly and Monthly Status Reporting

• Support other PMO tasks as assigned

  Qualification Requirements:

• Minimum of eight (8) years of experience and demonstrated capacity in the delivery of the services similar in nature, scope and complexity to this program.

  SGI Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.