Job Description

The Salesforce Specialist will provide Salesforce application support to MED-Project on

a temporary basis. The Salesforce Specialist is expected to provide support for day-to day Salesforce administrative functions including performing basic updates,

add/deactivate users, monitor access levels, add basic custom fields, address user

issues as they arise, clean and upload data. The Salesforce Specialist will support

members of the MED-Project Salesforce team, including the Senior Salesforce

Administrator and Salesforce Developers, as they implement new innovations to solve

novel business challenges. The Salesforce Specialist may also provide support to the

Data Services Project Management (DSPM) team by monitoring and addressing daily

Salesforce requests and issues, as well as, assisting with project tasks assigned during

sprints.

This position requires excellent technical and communication skills as it interacts with all

levels of the organization. The Salesforce Specialist operates under the oversight and

directly reports to the Senior Director, Data Services and Project Management Center of

Excellence.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Create and Manage Changes to Salesforce

Create and maintain fields, objects, reports, dashboards, and other Salesforce

features.

Support existing reporting requirements and respond to ad-hoc reporting

requests from internal employees.

Document associated processes, procedures, and job aids in support of industry

best practices.

Perform related duties as assigned or requested in daily tickets.

Maintain System Security and Integrity through Credential Administration

Reassign Accounts in response to personnel changes.

Grant / remove and maintain user licenses.

Reset passwords and troubleshoot log-in issues.

Maintain security including sharing rules, permission sets, profile permissions,

etc.

Support implementation of new business process and systems

Work with the Data Services Project Management (DSPM) team, Salesforce

Developers, and the Senior Salesforce Administrator to assist with

implementation of new processes, integrations, and components.

Establish and maintain regular written and verbal communications with

department heads, end-users, and the Data Services team regarding Salesforce

activities and projects through various mechanisms including daily stand-ups,

one-on-ones, and technical applications (e.g. Teams, Jira, Smartsheet, etc.)

Critically evaluate and document information gathered during needs discovery

sessions.

Support small to medium system changes and implementations, including

design, development, testing, UAT, training, roll-out, and on-going maintenance null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.