The government services support team at Optum has earned the trust of organizations that our entire country relies on; from the Department of Defense and Veteran’s Administration to the teams at Health & Human Services and the Centers for Medicare and Medicaid Services. We’re repaying that trust with hard work, new ideas and a commitment to finding better solutions every day. Join us and help create ways for our government services agencies to be more efficient and effective. This will be the next huge step to start Caring. Connecting. Growing together.

We are actively seeking multiple Senior Business Analysts of various backgrounds (e.g. Computer Science, Communication, Psychology, Education etc.) to drive program success for the Department of Veterans Affairs, Digital Transformation Center (DTC) OMEGA program. As a Senior Business Analyst, you will be the primary relationship manager across diverse audiences from technology partners, customers, end users, executive leadership, and vendors, for the OMEGA program.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Relationship manager and primary Stakeholder POC for VA Leadership, technology partners, customers, end users, executive leadership, and vendors. Drive program success by identifying areas for improvement obtained through surveys, team input and other types of communication

• Liase between VA business and VA leadership for approval to proceed

• Facilitate meetings with appropriate OMEGA Teams, VA leadership, VA business and stakeholders, to obtain final determination and team handoff

• Use VA approved tools to maintain documents.(contracts, license purchases, agreements, purchase/funding receipts, reports, presentations etc.), for VA reference and audits as well as for activity/communication tracking

• Responsible for managing, maintaining and assessing Marketplace products

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Associates degree plus a minimum of 7 years of experience, Bachelor's degree plus a minimum of 5 years of experience, or 8 years of experience can be substituted in lieu of a degree

• 5+ years of professional experience managing relationships across diverse audiences from technology partners, customers, end users, executive leadership, and vendors to objectively communicate project deliverables, expectations, and contingencies

• One industry recognized cloud/cyber certification is (required) CCSK, Security+, SSCP, etc

• Ability to communicate the requirements, feedback, and status of target

• Ability to communicate timeline considerations, escalation levers, deliverable contingencies, and completion goals

• Experience leveraging Agile best practices/methodologies to dynamically manage multiple projects with work in progress that may have dependencies

• Ability to strategize across audiences by applying knowledge of business architecture and LCNC system of system engineering to identify, manage, and resolve solution delivery risks, future requirements, and prioritization change management

• Communication/Skill Requirements:

• Communicate

• Requirements, feedback, and status of target solution delivery

• Timeline considerations, escalation levers, deliverable contingencies, and completion goals

• Verbal communication maturity to understand your audience and communicate appropriately based on the context, role, rank, and requirements from a varied potential audience base

• Witten communication maturity to understand your audience and communicate appropriately based on the context, role, rank, and requirements from a varied potential audience base. Must be able to clearly articulate dependencies in plain language with a call to action

• 3+ years of experience as a Business System Analyst, demonstrating a strong ability to facilitate business process improvements

• Expert in creating meaningful visualizations based on target audience

• Experience working with leadership, business stakeholders

• 3+ years of experience using collaborative, process management and diagramming tools such as Jira, Confluence, Visio, Lucid Chart etc

Preferred Qualifications:

• Proven analytical skills, with a strong ability to analyze business processes and data

• Knowledge of various cloud technologies, including Salesforce, Microsoft Platform, Appian, or Pega or various SaaS solutions

• Must have reliable internet service that allows for effective telecommuting.

• Must be eligible to work in the United States.

• Must be able to obtain and maintain a government security Public Trust 2 or 4 (level will depend on your role)

• All work must be conducted in the United States.

• Must be able to communicate both verbally and in written form.

• Must be able to conduct work and be available in VA communication channels during (EST business hours)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington D.C Residents Only: The salary range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington D.C residents is $104,700 to $190,400 per year. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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