Senior Systems Administrator

• Washington, DC

• Type: Full-time

• Min. Experience: Senior Level

  We are seeking an Sr. Systems Admin, IT Engineer III to join our program at a civilian federal agency. The candidate will join the team that maintains and manages agency's network infrastructure systems, Data Center, IT networks and telecom circuits, switches, routers, firewalls, wireless Page 6access points, Network Access Controls (NAC), and end-user devices. The team is also responsible for delivering and managing Windows/Linux desktop and server operating systems (OS), Azure Virtual desktop, Zscaler, Nutanix, Microsoft Office 365, Cisco and Azure infrastructure, and ServiceNow/ITSM services. This team provides direct Tier II client/customer support, incident management, and trouble resolution for all IT services, computing platforms, and wireless devices to a large remote workforce.

  RESPONSIBILITIES

• Provide senior systems administrators and support to all incident escalation tickets that are unable to be resolved by Tier 1 personnel.

• Responsible for daily operations and health of the DFC infrastructure.

• Ensure the availability of the agency's network and all systems and services.

• Manage all virtual servers, physical servers, enterprise storage, file and server backups, network switches, routers, firewalls, telecom closets, agency's datacenter.

• Support and resolve escalation of tickets that cannot be resolved at the Tier I level as well as requests that require advanced knowledge or access using a combination of prior technical knowledge among team members via mentoring and cross-training.

• Team members are expected to research and contribute to a shared knowledge base to help troubleshoot issues and share information to be used by others.

• Tickets shall be maintained and updated with correct status and notes to fully document all actions taken to resolve issues.

• Tickets shall be resolved and closed within specified SLA timeframes.

• As needed, engage external vendors to initiate support tickets, act as a main POC, and maintain consistent communication and troubleshooting efforts until resolution of problems.

• The agency's network shall be monitored for system anomalies, errors, and failures and all system alerts shall be investigated and a response must be provided to OIT management within the specified timeframe. ·

• Certificate Management for internally generated PKI and 3rd party issued certificates.

• Research and contribute to a shared knowledge base to help troubleshoot issues and share information to be used by others.

• Maintain complete, accurate and up-to-date documentation on all network applications and systems. Documentation types include Visio, Word, Excel and others to provide detailed views of traffic and data flows.

  Required Skills:

• Relevant education

• 3+ years of experience in providing patching and vulnerability management and other security services

• 3+ years of experience in VDI

• Experienced in Systems Administration of a complex network (Nutanix SAN, HP NAS)

• Experienced in utilizing ServiceNow ITSM tool to track and resolve incidents, service requests, and changes

• Experienced in providing Active Directory Support, account management, GPO management.

• Experience with M365 services, Teams, Exchange, etc.

• Familiar with Azure Active Directory

• US Citizen

• Ability to obtain Secret Clearance

  If you are curious in learning more about Northramp, please visit our website at https://www.northramp.com.

  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

  Reasonable Accommodation Requests

  Northramp is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail PeopleOPS@northramp.com or call: (866) 602-8688 - Northramp Human Resources. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

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  Pay Transparency Non-Discrimination

  Northramp will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

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