PURPOSE: Provide support and configuration services for desktop and application environment.

FUNCTIONS: Responsible for member marketing of the credit union and a knowledge of all services offered to a degreethat will enable answering questions, or referring member for specific services. Support and maintain the credit unions desktop computing environment. Configure and maintain server components directly related to PC management such as Windows grouppolicy. Test and approve patches and software updates for desktop PCs. Support PC based applications and office automation tools. Monitor, update, and configure PC operating systems and hardware to meet performance and securitystandards. Support and Administer client server based applications as assigned. Document work performed in maintaining the PC/server environments for issue tracking and performancemetrics. Diagnose, troubleshoot, and resolve hardware, software, or other system problems, and replace defectivecomponents when necessary. Assist with planning, coordination, and implementation of PC security measures to protect data, software,and hardware. Demonstrate the ability to reload data and recover workstations in an annual disaster recovery test. Document system configurations, and system changes. Perform ongoing inventory and documentation of supplies, software, and equipment. Continuing education to stay abreast of changes in best practices, and maintain current requiredcertifications. Interface with staff, vendors, and consultants to resolve problems. Provide the Information Services Manager with reports regarding progress made and results achieved inall areas of responsibility. Recommend policies and procedures to assist the credit union in meeting its goals and objectives to theInformation Services Manager. Assists the Information Services Manager as needed.

INFORMATION SERVICES FUNCTIONS:As a member of the Information Services department incumbent will be required to assist in providing help deskcoverage to internal customers, be part of the 24/7 critical services coverage rotation abiding by the establishedservice metrics, and help with coverage of daily computer operation tasks.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES: Requires interpersonal skills to establish and maintain positive working relationships. Ability to communicate effectively both verbally and in writing with people of varying levels of educationand experience. Ability to gather data and use reference material to recommend solutions to end user problems Ability to adapt and adjust to the ever-changing technology environment. Extensive understanding of how PCs function Extensive understanding of the Windows desktop operating system environment and Microsoftapplications Critical thinking and reasoning Ability to follow direction, policies, and procedures.

PREREQUISITES FOR THIS POSITION: Minimum Education: Associates Degree in Information Systems or 3 years of comparable workingexperience in PC repair, Desktop application support, computer operations, or help desk support. Minimum Experience: Strong working knowledge of Microsoft technologies, PC support and repair.? Required Certifications: CompTIA A+, CompTIA N+, Microsoft 365 Certified: Modern DesktopAdministrator Associate, Microsoft Office Specialist: Associate (Office 365 and Office 2019). Higher levelcertifications may be substituted for the required certifications. Certifications must be met within one yearof employment, unless already met.