17.00-21.00 per hour | 11-Jun-2024 to 11-Jul-2024 (EST) | Waterloo, NY, USA | Hourly | IT | Full Time

Many People... One Strong Community... Join Our Growing Team!

Mozaic is searching for an Information Systems Help Desk Technician to join our growing team of professionals!

Technician Responsibilities:

• Maintain and troubleshoot computer hardware, applications and peripheral equipment as needed to support staff or contractors.

• Work with agency staff and/or contractors on developing more efficient methods of doing their job while using agency owned technology or applications.

• Provide level one network troubleshooting and solutions to correcting equipment communication problems.

• Create, manage and maintain all agency or contractor accounts within but not limited to Active Directory, Exchange or other Information Systems controlled systems.

• Setup of computers, peripherals and other technology to support new hires or current staff with necessary technology to support their role within the agency.

• Research, recommend, and assist with implementation of software and hardware upgrades, patches and fixes.

• Audit agency computers, users, file access and other HIPAA, NIST, CMMC or compliance requirements that the agency participates with.

• Responsible for staying up to date with new technology, security policies, applications and other Information Systems related categories to support their ongoing learning within the field.

  Technician Qualifications:

• High school diploma with at least two (2) years of experience providing hardware and software support to small-to-medium sized companies.

• Experience with Windows operating systems, Microsoft Office Suite, Microsoft Active Directory

• Knowledge of basic networking concepts or theory preferred

• Experience with computer hardware, laptop hardware, printers and other business technology preferred.

• Ability to communicate and work effectively within a team environment.

• Customer Service oriented with the ability to effectively work with teams outside the IT/IS department.

  Our Benefits Include:

• Medical, Dental and Vision Insurance

• 403(b) Retirement Plan with Employer Match

• 20 Paid Vacation Days and 8 Paid Holidays

• Work Today, Get Paid Today

• Eligibility for Student Loan Forgiveness Program

• Tuition Reimbursement

• Flexible Spending Accounts - Medical & Dependent Care

• Pet Insurance

• Pre-Paid Legal Services

• Employee Assistance Program

• Paid Comprehensive Training and Certification Programs

• Wellness Incentives

  Schedule: Full Time • Monday-Friday 8am-4pm

  Hours Per Week: 37.5 hours

  Pay Range: $17.00 - $21.00

  Locations: Waterloo, Penn Yan, Auburn

  Why Choose Mozaic?

  Mozaic is a not-for-profit organization based in the Finger Lakes Region, specializing in providing services and residential facilities for people with intellectual and developmental disabilities. We are a prominent advocate for supporting and improving the lives of over 2,000 individuals with disabilities in our area.

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