Description

POSITION SUMMARYDirects the work of an assigned shift in the Housekeeping Department. Always maintains a high-quality property appearance. Adheres to department budget. May act in a lead capacity during the Executive Housekeepers absence.

GENERAL ACCOUNTABILITIESThe following statements are intended as general illustrations of the work in this class and are not all- inclusive:

• Directs and supervises the housekeeping staff

• Assists in the selection, supervision, training, and development of staff

• Assists in implementation of preventative maintenance and property wide cleanliness programs.

• Assists in ensuring timely response to all reports of safety hazards and proper communication and training in hazardous chemical handling

• Assists in the compliance with all department and company policies, procedures, internal controls, and government regulations

• Demonstrates old world hospitality with charm

WORKING CONDITIONSMust have ability to:

• Communicate effectively with all levels of Team Members, guests, and outside contacts.

• Work effectively in a fast-paced environment

• Move around all work areas effectively and efficiently

• Work long hours, including nights, weekends, and holidays

• Extended time seated as well as on your feet

JOB QUALIFICATIONS

• High school diploma or GED certificate

• Must be 18 years of age or older

• 3 years of housekeeping supervisory experience in a high-volume hotel is preferred

• Must be able to convey accurate information both orally and written

• Must have an eye for detail and be able to determine cleaning and maintenance issues in rooms

• Must become familiar with various room types and room set-ups

• Must be able to make rational decisions and assume responsibility for the outcome of the decision

• Must meet attendance guidelines

REGULATORY AND COMPLIANCE RESPONSIBILITIESIn addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino

• Obtain required licenses

• Perform the duties described in compliance with local laws and regulations

• Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco

• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department

• Adhere to Internal Control Procedures and Policies

• Report illegal activity to Security or the appropriate levels of Management

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