STG International (STGi) is currently seeking a FT RN Assistant Clinic Manager to provide services at our Community Based Outpatient Clinic. The primary purpose of this position is to collaborate with the Clinic Manager and/or Regional Manager’s assigned clinic in serving as the Patient Relations Specialist, who represents the interest of the Veteran patients in all areas of the clinic and coordinate care with the Medical Center and Stakeholders. The position requires an understanding of the programs, processes and procedures of the clinic and relationships of various services. The position is directly linked to Customer Service and Performance Excellence program initiatives. The general duties of the Assistant Clinic Manager are to provide professional clinical services under the direction of the Community Based Outpatient Clinic (CBOC) Primary Care Provider (PCP), Physician Assistant, Regional Manager, and Veterans Affairs Medical Center (VAMC) personnel managing the day to day activities of the clinic.

ESSENTIAL FUNCTIONS:

• Collaborate with manager for managerial duties related to organization, leadership, and delegation of tasks, critical thinking and prioritizing competing actions/activities.

• Assist in the completion and submission of all mandatory reports, logs, inspection, etc. in an accurate and timely manner as directed by STGi and its Subcontractor.

• Assist with staff performance issues and staff conflict.

• Assist with leading monthly staff meetings and daily huddles.

• Assist in the compilation of data e.g. compass, provider metrics etc.

• Assist with staff and workplace to ensure a constant state of readiness for any announced or unannounced inspections/surveys e.g. Joint Commission, VAMC EOC, CBOC Operations Manager, etc.

• Demonstrate and utilize the basic principles of team building to create a positive work environment.

• Ensure all STGi and VA policies and procedures related to CBOC operations are implemented and enforced.

• Ensure compliance with all state and federal statutes and regulations e.g. OSHA, CDC, Joint Commission.

• Ensure compliance with all contract performance measures.

• Ensure all staff are compliant with completing all encounter forms on the day of the patient’s visit, but no longer than 24 hours later.

• Demonstrate, understand and utilize appropriate methods in communicating with staff, STGi, VAMC and all other subcontractors.

• Work under direct supervision of a Physician for clinical practice in accordance with state and federal guidelines and rules.

• Provide primary and preventive medical care to meet the needs (physical, mental, and emotional) of patients under a limited scope of Current Procedural Terminology (CPT) code and within his/her skills and training.

• Provide medical patient care to the scope and standards of practice established by a nationally recognized credentialing organization representing Registered Nurses.

• Function within the scope of practice of the state and state Medical Practice Act.

• Emphasize wellness, prevention, and early detection.

• Maintain universal precautions and infection control practices.

• Compile all fire and safety reports and assists in organizing all safety relevant clinic wide drills.

• Maintain therapeutic and emergency equipment, including monitor, electrocardiogram (EKG), oxygen,

automatic electronic defibrillator (AED) and portable suction.

• Maintain confidentiality of all information and supporting patients' privacy, rights, and safety

• Perform, under the Primary Care Provider's and STGi Program Manager’s supervision, administrative and clerical duties.

• Assist in coordinating the CBOC’s day to day activity.

• Assist in the monitoring of patient flow, scheduling, access, wait times, and daily patient satisfaction.

• Participate in staff development programs and Performance Excellence and Peer Review Programs.

• Participate in the ongoing Performance Improvement Program between STGi and the VAMC.

• Comply with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA),

Veteran Affairs, and Subcontractor safety and operational regulations, directives and standards.

• Assists in compliance with all reporting, HIPAA, privacy, OSAHA, VA and OIG regulations within the clinic.

• Perform cardiopulmonary resuscitation (CPR) and assist during respiratory and cardiac arrest procedures.

• Provide smooth and timely flow of patients in accordance with the VA's access standards and triage protocol.

• Perform other work-related duties as assigned.

Required Skills

• Must have exceptional diplomatic communication skills and experience in handling difficult customer situations.

• Must be detailed oriented and have the ability to multi-task.

• Proven track record in advanced high level customer service and follow through a plus.

• Must be a positive, professional team player.

• Current RN state license preferred. Must comply will all state requirements and regulations.

• Possess Basic Life Support (BLS from AHA or MTN).

• Knowledge of Microsoft Office Software and computer skills including experience with electronic medical records systems.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.

• Work is normally performed in a typical interior/office work environment.

• Required to respond to any medical emergency within the clinic, where a fast walk or job may be necessary to provide assistance.

STGi is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients. Our services and solutions help our clients sustain and enhance their operations to better accomplish their mission.

Pay rate: $36/Hour

STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy.

STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Medical Corps - 60J, 60L, 61F, 61H, 61N, 61R,62B

Medical Specialist Corps - 65B, 65C, 65D

Nurse Corps - 66B,66H, 66P

Medical Service Corps – 67G, 67J

Medical CMF – 68A, 68B, 68E, 68F, 68G, 68J, 68Q, 68R, 68S, 68T, 68W, 68X, 68Y

Required Experience