Job Information
Claxton-Hepburn Medical Center Switchboard in Watertown, New York
Pay Range $16.45-$20.97*
North Country Orthopaedic Group-Switchboard Operator - Full Time-Day shift-8a-4:30 – Req. 7581
The Switchboard Operator operates the switchboard and paging system. They receive incoming calls, must ascertain the nature of calls, and must relay the calls to the proper location. The Switchboard Operator is responsible for paging authorized personnel according to procedure and announces authorized messages. The Switchboard Operator is responsible for clerical duties as assigned and assists visitors and patients with guest check-in a timely and polite manner. The Switchboard Operator is the first point of contact for patients and excellent customer service is a must.
Requirements:
High School Diploma or Equivalent
Pleasant personality with good interpersonal skills and positive attitude while dealing with people.
Appropriate written and verbal communication skills must possess positive customer service skills and professionally manage conflict with various age groups, primarily in the adult level.
Strong team player and ability to work independently.
Strong critical thinking skills and ability to problem solve.
Must be flexible and open to change.
Superb customer service, answer phones, greeting patients, coordinating phone calls to proper departments
REPORTING RELATIONSHIP
REPORTS TO:
â— Patient Access Supervisor
*The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Carthage Area Hospital and Claxton Hepburn Medical Center are Equal Opportunity Employers. Minority/Female/Disability/Veterans encouraged to apply.